Client Devices Engineering Service Owner
San Rafael de Escazu,Costa Rica,
hace 2 días
  • Job facts
  • This is an exciting opportunity to join our Client Devices Engineering team and be based in Madrid, Spain.

    Client Devices Engineering is in charge of enabling innovative capabilities for our end users, putting the

    right devices and productivity tools in the hands of our users so they can be effective in their daily work. In this role, you will be the Service Owner for components in client computing used by 100’000+ users hereat Roche.

    You will be accountable for the service delivery, including vendor management, operational

    performance, support, tactical lifecycle management, analytics and continuous improvement for the

    component(s). Example components : Client Hardware Standards, Windows Client OS, Mac Clients and

    Device Management Tools to manage these components.

    You will work with colleagues in South San Francisco, Madrid and Costa Rica to ensure world class

    customer service. We look forward to meeting you and having you join our dynamic team!

    The Position : Focused on managing operational performance, maintaining working relationships with

    stakeholders across Partner IT areas and support functions to understand unmet needs and


    Define, implement, maintain, enforce and own the core client computing components.

    Includes executing change management processes and is overall responsible for

    implementing and ensuring the appropriate solutions are implemented as part of the system

    lifecycle, to address stakeholder requirements.

    Set priorities for engineering activities related to your components. Collaborate with stakeholders to ensure alignment of strategy, policy, standards, directives,

    processes, and solutions with business and technology objectives. Responsible for executing roadmap activities by working together with vested customers,

    PMO, architecture, operations and engineering to design, build and implement solutions.

    Accountable for operational performance, support, tactical lifecycle management and

    continuous improvement for a component.

    Who You Are :

    Strong technical skills and experienced with system requirements analysis and data driven

    decision making.

    Ability to learn new technical concepts and systems

    Ability to translate a strategic architectural plan into a tactical operational plan for a complex

    global environment.

    Strong ability to influence and ensure efficient and effective delivery of operational plans

    Experienced working in a project environment and ability to manage and run projects

    Bachelor degree in Computer Science, Information Systems, Business Administration or

    other related field or equivalent work experience.

    7+ years of relevant technical and business work experience

    Experience working with virtual teams

    International mindset with clear goal orientation

    Multicultural and international experience and scope

    Demonstrates customer, quality, cost, and delivery focus

    Strong verbal and written communication skills

    Excellent command of the English language

  • Who we are At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups.
  • Our success is built on innovation, curiosity and diversity.

    Roche is an equal opportunity employer.

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