This is an exciting opportunity to join our Client Devices Engineering team and be based in Madrid, Spain.
Client Devices Engineering is in charge of enabling innovative capabilities for our end users, putting the
right devices and productivity tools in the hands of our users so they can be effective in their daily work. In this role, you will be the Service Owner for components in client computing used by 100’000+ users hereat Roche.
You will be accountable for the service delivery, including vendor management, operational
performance, support, tactical lifecycle management, analytics and continuous improvement for the
component(s). Example components : Client Hardware Standards, Windows Client OS, Mac Clients and
Device Management Tools to manage these components.
You will work with colleagues in South San Francisco, Madrid and Costa Rica to ensure world class
customer service. We look forward to meeting you and having you join our dynamic team!
The Position : Focused on managing operational performance, maintaining working relationships with
stakeholders across Partner IT areas and support functions to understand unmet needs and
Define, implement, maintain, enforce and own the core client computing components.
Includes executing change management processes and is overall responsible for
implementing and ensuring the appropriate solutions are implemented as part of the system
lifecycle, to address stakeholder requirements.
Set priorities for engineering activities related to your components. Collaborate with stakeholders to ensure alignment of strategy, policy, standards, directives,
processes, and solutions with business and technology objectives. Responsible for executing roadmap activities by working together with vested customers,
PMO, architecture, operations and engineering to design, build and implement solutions.
Accountable for operational performance, support, tactical lifecycle management and
continuous improvement for a component.
Who You Are :
Strong technical skills and experienced with system requirements analysis and data driven
Ability to learn new technical concepts and systems
Ability to translate a strategic architectural plan into a tactical operational plan for a complex
Strong ability to influence and ensure efficient and effective delivery of operational plans
Experienced working in a project environment and ability to manage and run projects
Bachelor degree in Computer Science, Information Systems, Business Administration or
other related field or equivalent work experience.
7+ years of relevant technical and business work experience
Experience working with virtual teams
International mindset with clear goal orientation
Multicultural and international experience and scope
Demonstrates customer, quality, cost, and delivery focus
Strong verbal and written communication skills
Excellent command of the English language
Our success is built on innovation, curiosity and diversity.
Roche is an equal opportunity employer.