Manager, Collections (Hybrid)
San Antonio de Belen, CR
hace 2 días

Why finance at Stryker?

Are you looking for a profitable and growing company with a great culture and reputation?Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more!

Who we Want :

Leader. Provide overall management and leadership to team of HR professionals.

Problem Solver. Analyzes root causes of work environment issues; manages interventions and solutions in collaboration and cooperation with key stakeholders.

Demonstrated conflict resolution skills.

Consultant. Strong facilitation, consulting, relationship-building, influence, negotiation skills, and project management skills.

Analytically driven and oriented. Demonstrated business and analytical ability with a proven ability to build relationships and influence different groups.

What you will do :

The Collections Manager will report directly to the Invoice to Cash Lead, and is responsible for monitoring and driving the collection team as well as handling collections issues, reviews, collector training, interviewing, hiring, staffing, monitoring of supervisors and implementing company policies and procedures.

This person is responsible for optimizing Stryker’s cash collections in the Americas, for achieving quarterly DSO targets and optimizing the A / R Aging profile.

They will also resolve problems and makes recommendations for improving account handling process. This role will work to optimize the processes involved with collections.

This person will act as a central point for de-escalation of issues within the invoice to cash work stream. They will also help to set a strong tone within the organization.

Essential duties & responsibilities :

Assist in the recruiting, interviewing, hiring and development of a newly created team

Ensuring optimization and continual improvement of collections, reporting and data analytics processes and implementing industry best practices

Play a key role in the work migration activities from other Stryker locations, including knowledge transfer and documentation activities

Partner with customer facing teams, building strong relationships with both internal and external customers

Travel to meet with key stakeholders to resolve significant collection issues

Work with order to cash stream partners to increase accuracy and minimize disputes

Manage the processes related to customer refunds

Contribute to accurate customer master data elements

Manage activities related to collections across multiple ERP systems

Provide regular updates to senior management of KPI’s, analysis and trends

Ensures critical business processes are well documented and communicated to facilitate effective and efficient execution

Develop, measure and distribute result and efficiency drive metrics / KPI’s

Develops and maintains productive team-oriented staff, and manages relationships with internal Stryker customers

Work with Internal and external audit teams to review and enforce policies

Comply with Corporate accounting policies, US and local GAAP

Performs other related work as assigned by management

Education & special trainings :

Bachelor’s Degree in Accounting, Business or related field

MS Office Suite

Fluent spoken and written English. Any other language is a plus

Working knowledge of credit reporting agencies (Experian, D+B) is a plus

Oracle and SAP systems knowledge is a big plus

Qualifications & experience :

8+ years of relevant working experience in a finance function in matrixed international company (preferably American or Multinational Company) with complex reporting practices and with exposure to various reporting systems.

Have a thorough knowledge of collections related laws. Be willing to periodically travel to customer sites. Have considerable experience with customer negotiations.

Physical & mental requirements :

Ability to work well with cross-functional teams and multi-task

Excellent communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively

Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment

Computer or technical knowledge

Effective problem-solving skills

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https : / / careers. / referrals /

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting

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