Payroll Operations Analyst 1
Citigroup Inc
Costa Rica
hace 34 días


Opportunity to work with the Citi Global Services Payroll Team interacting with employees and HRs addressing complex employee pay and HR related inquiries and transactions.

This position requires the ability to work within established service level deadlines, multi-task, work efficiently and accurately and communicate with customers on critical and sensitive pay issues.

Job functions include supporting multiple country pay calculations, research and resolution of complex payroll issues and reconciliation of pay data.

Excellent customer service skills, regular telephone interactions with employees and HRs, strong attention to detail and good analytical skills are necessary.

Candidate will work closely with Manager to support daily operations and assist with configurations and work requests.


  • Operational experience in a shared services environment
  • Local labor regulation knowledge
  • Microsoft Office (Word, Excel, Power Point, Visio, Access) knowledge
  • Degree in Finances, Accounting or related.
  • Fluent in written and spoken English, Spanish
  • Highly computer literate
  • Proven verbal and written communication skills
  • Strong organizational and planning skills
  • Strong influencing skills
  • Experience of working in an international context
  • Managing day to day operations
  • Process Improvement Skills
  • Ability to multi-task
  • Good prioritization skills and time management
  • Flexibility to work additional hours outside of normal schedule when required
  • Works well under pressure in a payroll environment
  • Good adapting to change
  • Team player
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