Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal to create groundbreaking solutions that leave our world in a better place than we found it.
Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.
Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.
A dynamic environment is what you'll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide.
Together, we're changing the world, and we have all the resources to help you achieve your professional goals.
Whether you're an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you'll find a variety of opportunities at Emerson.
Join our team and start your journey today.Description The Cybersecurity Engineer is a member of Emerson's Power and Water Solution (PWS) Cybersecurity Center of Excellence (CCE).
This position focuses in the area of cybersecurity and will act as an integral part of a highly technical team focused on developing and delivering cybersecurity services and solutions to our customers.
Responsibilities This role will be expected to become one of Emerson's subject matter experts in PWS security products, solutions and compliance.
as well as, effectively diagnosing and resolving Ovation product related issues, as necessary.
Therefore, in addition to good interpersonal skills, the engineer should possess excellent technical troubleshooting skills and be familiar with PWS cybersecurity solutions, process control and basic power generation concepts.
Foster a positive environment for work and professional growth.
Work as a team player within the CCE to address customer questions and technical issues.
Maintain or improve customer satisfaction through group and individual effort.
Perform base customer support activities as needed, including phone support, field service and remote diagnostics, as well as :
maintain accurate documentation of all support by utilizing the SMS database and other tools.
Coordinate technical support processes and call escalation between various support organizations.
Interface with Emerson Field Support Engineers, regional offices and expert resources as needed to resolve issues.
Continually and proactively increase one's technical capabilities, growing and establishing higher levels of expertise.
Maintain product equipment, support labs, and group capital equipment.
Help to enhance the value of the Cybersecurity Center of Excellence by contributing towards additional group activities / tasks, developing new internal / external solutions, and assisting with training (as appropriate).
Requirements The position requires a Bachelor of Science Degree in Engineering, Computer Science or equivalent.
Must have knowledge of cybersecurity appliances, applications, tools and techniques.
Must be highly competent with Ovation, networking, PWS cybersecurity solutions, and antivirus solutions.
The position requires an advanced level of English (B2) (additional languages are advantageous).
Possess advanced troubleshooting skills (i.e.
diagnosing and resolving computer related issues).
The position requires good interpersonal skills and excellent oral and written communication skills in a formal environment.
The ability to work effectively with internal and external customers is essential.