Job Description : JOB DESCRIPTION
At 3M, we apply science in collaborative ways to improve lives daily. With $30 billion in sales, our 90,000 employees connect with customers all around the world.
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity.
We gain new insight from diverse thinking, and take risks on new ideas.
Here, you can apply your talent in bold ways that matter.
3M is seeking a Mater Data Analyst for the MDM DMS Team. This position will be in Belen, Heredia as part of our Global Service Center in Costa Rica.
If you are looking for a career in an open, creative, passionate environment and would like to participate in creating something new - apply today!
Primary Responsibilities include but are not limited to the following :
Develop expertise in customer master data set-up (includes customer creation, maintenance, L2 solving tickets, data analysis.)
Develop expertise on data governance and processes
Responsible for monitoring work queues for new requests (i.e. customer quality, customer tickets, customer create / maintenance, cleansing, etc.)
Responsible for completing assigned tasks within SLA and Cycle Time targets (i.e. customer quality, customer tickets, customer create / maintenance, cleansing, etc.)
Coordination of respective queue or issue resolution, cycle time, leveraging Global Master Data Operations Support team to meet Service Level Agreements
Train / consult functional data providers to support master data collection process
Responsible for facilitation of data collection process and output for SAP. Includes follow-up with the business on missing fields or incorrect data
Provide reports to assigned business team to enable end-to-end process visibility
Identification of opportunities to improve data quality & reduce cycle time
May include training and ERP deployment support
Responsible for escalation of issues as needed
Qualifications / Requirements :
Bachelor's degree or higher from an accredited university or 2-3 years of equivalent work experience in Master Data.
Collaborative team player
Good communications skills
Intermediate / Advanced Excel skills.
Systems required (SAP, Microsoft Office tools, Windows, etc.)
Open to flexible schedules
SAP advance knowledge required
Working at 3M
3M is a global company which produces more than 55,000 products worldwide for home use, adhesives, abrasives, non-woven, fire protection, dental and orthodontics, electronic materials, medical and automotive care products.
The company's brands partners Scotch - Brite®, Scotch®, Post - it® and Command™.
3M has operations in more than 70 countries with laboratories in 36 countries. With 30,000 million dollars in sales, its 90,000 employees connect with customers around the world.