Instructional Designer, Learning Programs Team, WWRACE
VMware, Inc
Heredia, Costa Rica
hace 6 días

Description : Job ID R183703

Business Summary :

VMware is a global leader in cloud infrastructure and business mobility. VMware accelerates customers’ digital transformation journey by enabling enterprises to master a software-

defined approach to business and IT. With VMware solutions, organizations are building extraordinary experiences by mobilizing everything.

Our customers are responding faster to opportunities with modern data and apps hosted across hybrid clouds, and safeguarding customer trust with a defense-

in-depth approach to cybersecurity.

At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Do you dare to do the stuff you’ve always dreamed about?

Dare to explore at http : / / careers.vmware.com.

VMware offers cutting-edge cloud infrastructure and security services to companies of all shapes and sizes. Our world is all about technology, and that world is growing because the imagination, ingenuity and talent of our teams knows no bounds.

We believe that creativity sparks innovation and inspires our employees to think of VMware differently and change the world around them.

Job Role and Responsibilities :

The Learning Programs team, under the Worldwide Readiness and Customer Education (WWRACE) organization, is seeking a candidate with a strong instructional design background and skills to design, develop, and update training materials using various tools and strategies.

Our team is responsible for providing enablement training for our sales force and partners, so knowledge of sales and sales methodologies is highly desirable.

You will be responsible for working with key partners and subject-matter experts (SMEs) to consult on and complete projects, implement feedback, and apply instructional design standards and criteria.

You will interact with global teams and SMEs, and work with partners who are located in different geographies such as the Americas, Europe / Middle East / Africa, and Asia Pacific.

The position requires a self-starter with strong communication and presentation skills, understanding of instructional design methodologies and processes, and the ability to work with a range of different roles in the sales organization.

VMware has a fast-paced, rapidly growing environment, which will require you to handle shifting priorities, build strong credible relationships, and distill a variety of feedback into consumable data and reference points to drive content, training, program, and communications improvement.

Responsibilities & Scope

  • Use instructional design expertise to analyze, design, and develop effective and engaging instructional materials that meet audience needs
  • Work with stakeholders and SMEs to understand, define, and capture their training requirements and propose appropriate learning strategies that successfully address the needs of the target audience and involve suitable training delivery modalities
  • Create the education requirements document and high-level design (HLD) for each project request
  • Develop training and enablement content for field representatives, partners, and / or customers (including but not limited to instructor-
  • led presentations, sales assets, e-Learning courses) using sound writing, communication, and instructional design principles and strategies

  • Design simulations, job aids, assessment questions, etc. to support courseware
  • Conduct design and content reviews effectively and in a timely manner
  • Work with vendor resources to produce and deliver all projects on-time, within scope, and within budget
  • Attain intermediate knowledge of networking, storage, client / server applications, end-user computing tools, cloud offerings, etc.
  • Work cross-functionally and develop a trusting partnership with stakeholders, SMEs, and other cross-functional teams in the enablement organization
  • Actively collaborate with members of the content team and contribute to internal discussions and internal projects involving process documentation, process improvement, team engagement, metrics analysis and collection, innovative thinking, etc.
  • Perform peer review of training content and provide constructive feedback
  • Regularly report status of projects
  • Required Skills :

  • 8+ years of experience in instructional design, preferably in high-tech environment
  • Extensive experience developing technical and sales content in a variety of learning formats; experience with instructor-
  • led training and e-learning format is a must

  • Advanced instructional design knowledge and exposure to latest industry trends in the fields of instructional design, learning strategies & technologies, and training tools
  • English language proficiency at CEFR Level B2
  • Familiarity with the high-tech sales process and terminology common for consultative selling
  • Basic knowledge of networking, storage, client / server applications, and hardware configuration
  • Demonstrated project management experience in a training development environment
  • Basic graphics development and visual design skills
  • Clear, professional, and concise communications (written / verbal), presentation and facilitation skills, attention to detail
  • Ability to use consultative approach and persuasive communication with stakeholders
  • Ability to take initiative, set priorities independently, and complete assigned deliverables within the defined time with limited supervision
  • Strong organizational skills and ability to operate successfully in a fast-changing, dynamic, and sometimes ambiguous environment
  • Required Experience and Education :

  • 8+ years of experience with instructional design / development of sales, technical courses in a high-tech context
  • Bachelor’s degree or equivalent experience is mandatory; graduate-level instructional degree is preferred.
  • Expert-level proficiency with Microsoft tools (Word, PowerPoint, Excel, Teams, SharePoint) and eLearning authoring tools (Articulate 360, Articulate Storyline 2, Captivate)
  • Knowledge of Adobe Connect, Adobe Creative Cloud, Panopto, Refract.tv, VideoScribe, Learning Management Systems, such as SABA preferred
  • EOE :

    VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages.

    VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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