Embedded OS and Tools Support Engineer
Wind River
Costa Rica
hace 6 días

Description

If you’re a curious and collaborative engineer, someone excited about tackling hard problems and finding innovative solutions, you will love being part of our group!

Our customers use our Wind River VxWorks OS to develop cutting-edge IoT and embedded system devices that will enable the next generation of technology user experiences.

You will work with standard off-the-shelf and custom hardware designs, troubleshooting not only for VxWorks issues but the possible interaction problems between the hardware design and the software applications of our customers.

You will need to be sharp and self-driven to jump into our labs and duplicate customer environments and devices.

You will master skills in a wide range of Wind River tools such as IDEs, compilers, etc., to understand customer setups, anticipate or investigate possible root causes, and provide high-quality solutions.

You will work closely with customers and stakeholders within Wind River customer support operations to assess, troubleshoot, and solve complex multi-

layered issues (hardware, software and everything in between).

Responsibilities :

  • Debug and resolve customer issues in a timely and professional manner
  • Establish a deep understanding of customer needs for your area, and leverage those insights to provide outstanding solutions
  • Manage ongoing bugs / incidents, system configuration, and testing for Wind River Products
  • Engage in internal and customer facing meetings
  • Work with cross functional teams to improve Wind River support processes
  • Qualifications :

  • Bachelor’s degree in Computer Science, Electrical Engineering, Math, Physics, or related technical field
  • 2-3 years experience preferred
  • Fluent in English, excellent written and oral communication skills.
  • Experience with RTOSes including VxWorks and Linux
  • Experience with embedded compilers such as GNU, Diab, LLVM
  • Experience with Eclipse-based development environments.
  • Experience in networking applications, Core TCP / IP, Multicasting, Routing, etc.
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