About the role
The OTC Cash Application Clerk, reports directly to the OTC Cash Application Team Lead in support of its mission to leverage resources on a global scale through the use of shared services to reduce costs, maintain or increase customer service, and build new capabilities.
Responsibilities include the delivery of Best In Class OTC processes in accordance with negotiated Service Level Agreements.
OTC Cash Application Clerk will execute process within the following broad functional areas :
Key accountabilities and responsibilities
Measures of success
Alignment : maintain alignment with GBS - COSTA RICA and global process strategies through active interaction with the Global Process Owner, Business Partner Organization Process Lead(s) and GBS -
COSTA RICA Leadership and active participation in the GBS - COSTA RICAS governance processes Process Efficiency & Effectiveness : Ensure incoming payments are properly applied and validated following the GBS -
COSTA RICA SLA timelinesContinuous Improvement : review and provide input to process improvement ideas and prioritization, ensures that work plans are completed for improvement initiatives and monitors implementation progress, assist in conflict resolution process work and actively manage the escalation process, ensure that additional process work is successfully transitioned into the GBS - COSTA RICA model
Critical experiences for success
To be successful in this role you will have / be :
Our ways of working
Our family legacy has positively influenced our ways of working and has shaped the values to which our employees aspire.
We’re caring, like a family, and not only internally, but also in the wider communities in which we operate. This is demonstrated by our commitment to both act responsibly and promote the choice to drink responsibly.
We trust one another, and through that trust are able to forge strong teams and networks that empower our matrix organization structure.
We’re passionate, reflecting our Latin heritage, and this means that we commit more than just time to our work : we commit energy, heart and soul.
We are dedicated to being a role model in our industry, and we approach everything we do with Integrity First. Together, our values help us create what we’re most proud of : our True Heart and Winning Spirit both in our home markets and across the world.