Job Purpose : The Process Improvement role involves embedding a continuous improvement philosophy and discipline for global processes, acting as a focal point in the Costa Rica CSC.
The role is expected to drive improvement and standardization of services, processes and tools globally, enabling operational efficiencies, improved controls and reduced risks.
The role supports the Regulatory Reporting Group area. This role requires engaging FRSS employees, coaching and reviewing project progress, and maximizing benefits in terms of productivity / quality improvement and tracking the financial savings.
This role will report to the Global Re-engineering Lead based in Tampa, Florida US along with a matrix report to the Costa Rica Re-
engineering Head Key Responsibilities :
Work closely with Global Process Lead (GPL), Global Process Reeng. Lead (GPRL) and Regional Process Leads (RPL) to drive execution of identified Reeng projects across centers
Assist GPL and RPLs to identify new re-engineering opportunities thru process reviews, deep dives, and other means; review and vet feasibility of new opportunities
Work with other process teams on cross-process initiatives
Ensure Global Productivity Tracker is always accurate owns the data integrity
Project manage the Reeng Projects for GPL and track execution with RPLs
Perform continuous business process performance measurements to identify current baseline for further process improvement activities.
Provide business process improvement consultancy for business stakeholders in the Regulatory Reporting Group.
Provide project management support both on own and other projects in alignment with GPRL.
Assist in conducting current state assessments by process mapping and develop future state designs for various processes in alignment with GPRL.
Identify potential projects, issues, risks, and facilitate remediation in alignment with GPRL.
Provide required deliverable updates, reviews and other required communications.
Assist in coordinating internal project teams in the identification, design and delivery of process improvement initiatives.
Support ongoing employee idea program to follow up new items and implementation.
Provide progress report to key stakeholders regularly and ensure effective implementation of reinforcement activities and rewards program.
Coordinate the creation of the local yearly re-engineering plan with head count and financial impact
Track the financial impact of the Re-engineering initiatives in coordination with the Strategy and Execution and Human resources Team
Qualifications Knowledge / Experience :
Education : Bachelor degree in Industrial Engineering, Finance or Business fields required
Fluent in English and Spanish both written and verbal communication
Minimum 5 years of work experience preferably in a Financial services organization, Consulting experience is a plus
Certified Lean Six Sigma Black Belt (American Society of Quality is a Plus)
Formal Project Management Certification (Masters in Project Management is a Plus)
Strong communication and presentation skills
Dashboard creation and data analytical skills (Metrics Oriented)
Process mapping, automation, and streamlining processes experience. Project management experience preferred.
Strong ability to influence people without direct authority
Highly proficient in the use of desktop tools and software such as Excel, Outlook, SharePoint, and PowerPoint.
Willingness to take charge and offer opinions and direction
Strong sense of accountability, willing to take on responsibilities and challenges
Strong work ethic
Strong customer service and relationship management skills
Ability to develop constructive and cooperative working relationships with cross functional / cross geographical team members
Ability to communicate effectively and facilitate meetings
Project Oversight and Decision Making
Ability to plan work systematically and practically
Ability to analyze complex information and evaluate results to choose the best solution to problems
Passion for excellence
Ability to adapt to constant changing needs of the business. Valuable qualities : inquisitive mind, great communication skills, a willingness to understand our business and culture, and a passion for getting the details right.
Proficiency with MS Office tools (MS Excel, MS Word, MS Power Point, MS Access, MS Visio)
Self-motivated with the ability to make decisions in the absence of detailed instructions
Knowledge of Citi’s business is a plus.