Infrastructure Analyst 2
Citigroup Inc
Heredia, Costa Rica
hace 7 días

Job Purpose :

  • Ensure that the change requests are adhered to the global change management standards in order to mitigate the risk and impacts of the technological change;
  • ensure change request meet business requirements as well as Citigroup Policy and audit requirements. Provide oversight and ensure that Change Request are reviewed and approved by appropriate stakeholders

    Key Responsibilities :

  • Validate that the information contained in the Change Request s ensuring that this information is clear, enough and according with the current standards.
  • Validate the correct inclusion of the approval classes ensuring that were included the stakeholders of all the countries affected.
  • Provide the reports : Forward scheduled changes, Scheduled changes, Post-Implementation changes.
  • Assist in the users training.
  • Answering client questions and addressing issues presented.
  • Help in design metrics and adhoc reports.
  • To help the business to reach the time to market and reducing the risk of change failures.
  • Review, schedule and coordinate Application and Infrastructure changes to ensure the integrity of the production environment.
  • Participate in PIR meetings for all changes causing impacts.
  • Knowledge / Experience :

  • Fluent use of Microsoft suite of products
  • Experience in information technology environments working in support or administrative areas (banking environments is desirable)
  • Proven track record of building strong business relationships and exhibiting political savvy in a complex environment
  • Experience of working in a highly matrix environment.
  • Working in a heavily controls-focused environment (At least one year experience)
  • Working in a full ITIL compliance environment (at least One Year)

    About Citi

    Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions.

    Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

    Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

    Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

    We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

    Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

    Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin.

    Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

    Skills :

  • Excellent interpersonal, communication, leadership and management skills and will have operated at this level for several years.
  • The incumbent should have a proven track record of very strong general management skills, preferably with a technical background.

  • Strong organizational and follow-up skills and the ability to multi-task effectively in a high-volume environment.
  • Strong influencing skills
  • Proactive, ability to use own initiative and take lead to devise creative solutions
  • Should demonstrate a commitment to quality and attention to detail
  • Strong problem-solving skills and analytical approach
  • Strong communication, both written and verbal
  • Customer service skills
  • Bilingual in English and Spanish. Portuguese desired
  • Travel

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