Position Overview :
HR Shared Service Contact Center handles tier 1 customer support related to Human Resources and Employee Data Changes. We are a centralized contact center handling and tracking phone calls, email and web chats.
Representative will provide complex front-line HR support and information to HR, managers and employees. Representative interface with vendors on occasion and have frequent dealings (inbound and outbound) with subject matter experts and employees of all levels.
Topics range from questions and transaction processing related to Payroll, expanding to PeopleSoft HR management system, employee life cycle events such as new hires, promotions, transfers, relocation, and separations for general HR inquiry.
The Service Center operates in a fast, continuously changing environment.
Required Knowledge / Skills, Education, and Experience :
Preferred Knowledge / Skills, Education, and Experience :
General Requirements : Job Family Responsibilities :
Establishes and maintains departmental / employee records, files, logs.
Generates, reviews, distributes and / or maintains complex HR forms, documents and reports.
Audits data entered into HRIS system to ensure high data integrity and runs complex reports, graphs, charts.
Provides complex front-line HR support and information to HR, managers and employees .
Administers and communicates HR programs, benefits or services.
Compiles and prepares complex reports, presentations, and / or personnel statistics.
Identifies and implements HRIS transaction process improvements.
Typically, HS diploma or equivalent required. 1-2 years of vocation / technical training or an Associate's degree may be required.
Knowledge and Experience :
Demonstrates thorough / advanced knowledge of a specialty area and of tasks and responsibilities.
Typically, 5-8 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above.
Direction of Others
May provide general guidance to others and train lower level employees.
Key Working Relationships :
Frequent inter-organizational and external contacts.
Organization : Human Resources
Career Level : Early Professional
Full time only