Asesor de Empleados
Mondelēz International
Santa Ana ,CR
hace 78 días

Job Description

Mondelez International, Inc. (NASDAQ : MDLZ) is a whole new company that has been reimagined with a single focus in mind : create delicious moments of joy by sharing the world’s favorite brands.

Launched on Oct. 1, 2012, and employing around 100,000 people around the world, Mondelez International comprises the global snacking and food brands of the former Kraft Foods Inc.

While Mondelez International is new, the company’s brands are as diverse and rich with heritage as the 170 countries in which its products are marketed.

As the world’s pre-eminent maker of snacks, Mondelez International has leading shares in every category and every region of the world in which it competes.

The company holds the No. 1 position globally in Biscuits, Chocolate, Candy and Powdered Beverages as well as the No. 2 position in Gum and Coffee.

Mondelez International is a global snacks powerhouse with billion in revenues and operations in more than 80 countries. More than 80 percent of our revenues are generated outside North America.

Our brand portfolio includes such well-known brands as Oreo, Trident, Cadbury, LU, Toblerone, Halls and Milka. For more information, visit http : / / www. / and / mondelezinternational.

Are you fascinated by our delicious business around the Globe? Are you excited about Change?

We have a fantastic opportunity to join with us!

Mondelez International is looking for : Employee Advisor Main Responsibilities

  • Provide high quality and timely customer service, ensuring all requests are fully understood by answering inbound calls / email.
  • For queries not handled by the service center (eg 3rd parties ) redirect callers with courtesy and professionalism. This includes responding to general queries related to HR or Payroll inquiries for North America and Brazil

  • Work within the SLA and keep the customer informed of expected completion date, including when the item is escalated for action
  • Accurate collection of case details and employee data
  • Provide general information to target audience on policies and procedures, and answer questions based on FAQs
  • Provide feedback and propose improvements to Knowledge Management Specialist to ensure employee Knowledge Base is accurate, relevant, accessible and easy to understand
  • Record and track cases in the case management system, assign severity and follow through to ensure each case is resolved and SLAs can be measured and improved
  • Liaise with other (tier 2) support teams to solve more complex queries or work on requests and ensure proper documentation, notification, escalation, and tracking and follow up of all incidents
  • Maintain an up to date knowledge of Payroll and HR processes and regulations to ensure accuracy & compliance, and stay abreast of changes required
  • Updates and maintains call matrix containing guidelines on handling different types of payroll / HR questions
  • Qualifications

    Academic Knowledge High school diploma required. Technical Degree in Business, Organizational behavior, HR or related field preferred Working Knowledge

  • 2-3 years general work experience
  • Strong customer service-orientation
  • Experience in working in a shared service organization
  • Experienced in working with case management systems
  • Sound knowledge in employee related topics of specific country / cluster of a country
  • Abilities

  • Excellent active listening skills
  • Outstanding ability to ask questions based on end user scenario
  • Sound judgment skills to respond to all types of employee related questions
  • Ability to multi-task and manage fluctuating workload
  • Attention to detail
  • Sense of urgency
  • Fluent in English, French for advisors assisting Canada employees and Portuguese for advisors assisting Brazil employees.
  • High operational excellence
  • Ability to work in team environment
  • Mondelez International, Inc. is an equal opportunity and Affirmative Action employer. We actively seek to maintain a diverse work force, and Mondelez International, Inc.

    therefore recruits qualified applicants without regard to race, color, religion, gender, national origin, age, disability, or Vietnam veteran status.

    We invite you to leave your CV to be part of this great team of people and brands who make Mondelez International.

    Join our dream of creating delicious moments of joy!

    Thank you, we look forward to speaking with you!

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