Position Type Management
Start Your Journey With Us Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head.
Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less.
W guests soak it in and live each day with a mantra : Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
Arriving in late 2018, iconic design and contemporary luxury will set the stage for an extraordinary experience at W Costa Rica, Reserva Conchal.
Amenities will include 151 guestrooms, the W Living Room lifestyle lounge, Specialty Restaurant, a Destination Bar and Lounge, a Beach Club, an infinity edge pool, a spa and meeting space and more.
Unique promotions, exclusive partnerships and signature Whatever / Whenever® service will set W Costa Rica, Reserva Conchal apart as a place to work in comfort, play in style and escape the average hotel experience.
Position responsible for all the B&F operations, which includes Restaurants, Beverage Banquet Service and Room Service operations.
Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations.
Develops and implements business plan for food and beverage.
Education and Experience
High school diploma or GED; 4 years experience in food and beverage management.
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major;
2 years experience in food and beverage Management.
Languages : Spanish & English advanced level.
Pe-opening experience highly valued.
Latin America experience highly valued but is not a must.
Lifestyle experience highly valued.
CORE WORK ACTIVITIES
Developing and Maintaining Budgets
Develops and manages all financial, employee engagement and guest satisfaction plans and actions for B&F departments.
Maintains a positive cost management index.
Utilizes budgets to understand financial objectives.
Leading B&F Team
Manages the B&F service departments (not catering sales).
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making;
demonstrates honesty / integrity; leads by example.
Oversees all restaurant, beverage, banquet service and room service operations.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Provides excellent customer service to all employees.
Responds quickly and proactively to employee's concerns.
Provides a learning atmosphere with a focus on continuous improvement.
Provides proactive coaching and counseling to team members.
Encourages and builds mutual trust, respect, and cooperation among team members.
Ensures and maintains the productivity level of employees.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.
Ensuring Exceptional Customer Service
Provides excellent customer service.
Responds quickly and proactively to guest's concerns.
Understands the brand's service culture.
Ensures that all employees, team leaders and managers understand the brand's service culture.
Sets service expectations for all guests internally and externally.
Takes ownership of a guest complaint / problem until it is resolved or it has been addressed by the appropriate manager or employee.
Ensures all banquet functions are up to standard and exceed guest's expectations.
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Managing and Conducting Human Resource Activities
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Conducts performance reviews in a timely manner.
Promotes both Guarantee of Fair Treatment and Open Door policies.
Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.
Complies with all corporate accounting procedures.
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluates results to choose the best solution and solve problems.
Ensures effective departmental communication and information systems through logs, department meetings and property meetings.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.