Customer Service Agent- Japanese Speaker
Tek Experts
Costa Rica
hace 54 días

As the Customer Service Agent you will provide both proactive communication and a reactive service to customers, forming a relationship with the customer to provide the best possible service and act as liaison with client’s internal departments to find solutions.

You will manage accounts and understand the customer’s roadmap from a software enterprise perspective and how services and solutions can be optimized and improved from a service delivery perspective.

Duties and responsibilities

  • Act as a point of contact for customer support and sales inquiries
  • Meet personal / team qualitative and quantitative targets including engagement rates and fan customers
  • Keep customer updated with timely and frequent information about progress towards resolving issue or product updates to improve the overall customer experience
  • Interact with cross functional teams (Support Renewals, Marketing, Support Delivery, Product Management, Educational and Professional Services)
  • Frequently attend training sessions and improve knowledge of client’s processes, use knowledge to assist and educate customers
  • Maintain and update client database by reconciling and updating customer information in internal systems
  • Take ownership of accounts assigned with minimal supervision
  • Work as a team player
  • Administrative tasks for assigned accounts and as assigned by manager
  • Perform other related duties as assigned
  • Education and experience

  • Fluency in Japanese
  • High school diploma or equivalent
  • Minimum three years work-related experience in customer-relationships position or similar
  • Proven ability to thrive and deliver results working autonomously
  • Ability to multitask, set priorities and drive outstanding items to completion
  • Navigating multiple screens of internal tools
  • Strong focus on problem-solving and addressing issues proactively
  • Energetic self-starter, with a drive to excel
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