Roche Services Americas is one of the Roche Shared Services Centers worldwide providing Finance, Procurement services to various countries in the Americas region.
The Master Data Specialist will be based in San José, Costa Rica and report to GAMA Manger. You, as the Master Data Specialist, will be accountable for the creation and maintenance of financial master data for the Americas SSC in Costa Rica.
Your responsibilities will include :
Maintain change requests in the Master Data Governance system : Responsible for financial data quality and accuracy. Ensure and enforce proper usage of country specific and Roche Core Finance rules, Act as first point of contact for affiliates
Monitoring activities : Business Partner load error report in Master Data Management System, Track and maintain stuck change requests, iDoc monitoring in all related backend systems.
Supporting Activities : Creation and correction of financial master data elements form local request in accordance with global guidelines, Account mapping (Hierarchy creation), Examine and correct replication issues, Extension to corresponding ERP Fields
Knowledge Management : Build up and maintain internal knowledge base
Incident handling activities : Handling incidents & emails, supporting both Roche Affiliates and multiple regional and global IT departments, 2nd level evaluation of user requests based on ITIL methodology and prioritization towards IT accordingly, Act as an escalation board in IT, Supporting authorization related issue resolution, Handling of mass change requests
Testing and analyzing : Testing various MDG-F for IT implementations in test systems, Participate in technology projects, providing functional analysis and testing and scripted regression testing, Identify opportunities for process improvement and assist in their implementation, Escalate user support issues and enhancement requests to the IT Support Team and track to conclusion
Trainings : Conduct end user and professional training to the organization, Training material preparation and delivery (including delta training) using Train the Trainer and end user concepts
Monthly Closing Support : Participate in and Support Financial Monthly Closing
Reporting : Run various audit and performance related reports based on demand, Run Financial Master Data related reports based on demand
General Responsibilities :
Create / maintain and follow up on cases / tickets with adequate quality and in timely manner in order to achieve the best response and end-
to-end resolution time
Liaise between other groups and the business, by reviewing feedback related incidents and sharing the knowledge and instructions with the Requestor on the adequate level
Maintaining SOPs, annexes and training materials for 1st level support.
Contribute to a proper availability planning within the Team by discussing planned holiday / training schedule in advance
Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines
Demonstrated communication skills with a focus on customer service
Support the process improvement and best practice implementations
Maintain Excellent Key Performance Indicators and takes care of internal operation improvement
Language : English & Spanish required, Portuguese and / or French a plus
College or University degree in finance, informatics or business administration
1-3 years of operational experience in SAP Master Data support role.
Prior experience in Shared Service or Customer Service Centre in a support function is a plus.
Experience and knowledge in Financial Accounting required.
At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-
focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an equal opportunity employer.