Description This is a regional Senior Server Operations Administrator position within the Emerson Service, Delivery & Operations Organization.
The incumbent will have regional responsibilities of the operational capability of Server and Storage Services as defined by Emerson IT.
He / She will be responsible to deliver and improve agreed level of Server Services to internal customers, users, and to manage associated applications, technology and infrastructure supporting delivery of these services in an always-
on, ITIL inspired environment.
The Senior Server Operations Administrator will work alongside colleagues from other World Areas (AP and EMEA) and help coordinate the follow-
the-sun, 24 / 7 support activity to provide the best customer service experience, in alignment with the Server Services and associated SLA’s
The Senior Administrator will be an escalation point within Operations organization, Subject Matter Expert on one or several Server & Storage related technologies and participate to Emerson site Server & Storage solution definition and rollout projects to a broad extent
Emerson IT services span a variety of businesses, sites and user base count, from SOHO sales offices to Business Unit headquarters serving 2000+ users on a 24 / 7 basis
Specific Responsibilities + Provide 3 rd Level Support for Emerson On-Premise IT Server and Storage infrastructure globally with a focus in North and Latin America region during working hours + Provide out-
of-hours Operations for other World Areas such as services monitoring (including planned maintenance, Events, backup) and ensure professional handover of current Infrastructure state between shifts in a (currently) 24 / 5 activity;
This includes optimizing service time-to-restore by working on Major Incidents till full resolution. + Participate with the planning and implementation of hardware refresh projects, respecting the hardware lifecycle process and the hardware deployment and imaging procedures.
Improve the process and procedures by providing constructive feed-back through the Continual Service Improvement process (CSI).
Provisioning new server and storage technology is a key aspect of this particular role and currently representing up to 40% working time + When appropriate, execute work (delegated by a supervisor and / or other management staff member) in a professional and timely manner.
Leverage capacity and skills of team members to drive efficiency and improve customer satisfaction; + Strive for optimization through automation, leverage (e.g.
of other teams) and efficiency of process and procedure; + Participate to weekly, monthly and on-demand Central Patching Service for server machines across Emerson;
Analyze system logs and trend data to plan essentials actions to ensure suitable levels of infrastructure are available to maintain a high level of service availability for users;
Keep servers up-to-date with current firmware and administration tools versions; + Ensure standard configuration, monitoring and maintenance of standard storage systems (local storage, SANs, etc.
in a production environment; + Security : Ensure all Layer 0’ software is installed and updated on all servers across Emerson and all systems are respecting the Corporate Security and Patching policy;
Understand, invoke and participate, when required, to improve escalation processes and major issues procedures; + Ensure all new server additions to the Emerson environment adhere to the standard configuration Senior Server Administrators are responsible to bring and maintain the server install base up to the standard level defined in the service;
Occasional on-site physical implementation when relevant; + Identify and propose relevant means to automate various operational tasks or provide relevant feedback to the CSI process;
Work with the IT Asset Management team and standard server-related software / hardware vendors to ensure the maintenance of a legitimate server software environment within the Enterprise;
Reporting and data mining will be a key task using defined reporting tools - reporting metrics, such as server uptime, storage free space, etc.
as defined in relevant SLAs); + Produce and maintain up-to-date server and storage operating procedures and documentation;
Ensure proper data backup configuration and monitoring, and on-demand or test restores, tape management included; + Manage central Infrastructure permissions according to standard security and delegation model defined by the existing Server Service and audit them regularly;
Participate in Disaster Recovery Plan (DRP) tests and help maintain DRP processes to highest standards; + Help in relaying new standards and their application in the Operational space to the rest of the team and on occasion to Local IT community.
Interact with other teams such as Network & Client Operations to represent Server Operations and ensure a perfect technical and process integration across functions and services + During Enterprise IT Infrastructure transformation, legacy environment management such as SharePoint, Citrix and SQL Server could be entailed.
Such cases will be agreed on a case by case basis.