At Lonza, we invest in great people. We encourage our employees to challenge themselves and we offer an environment that fosters creativity and success.
Headquartered in Basel, Switzerland, we operate production, R&D, and business sites around the world, including Europe, North America, and Asia.
Our vision :
We strive to be the leading supplier using science and technology to improve the quality of life.
Our mission :
We work with passion, using advanced technologies, to transform life science into new possibilities for our customers.
Do you want to help us as we shape the future of this great organization?
Job Description Summary
The collections senior analyst position is accountable for collecting the maximum amount of overdue funds from customers, using postal services, telephone or via email, always showing professionalism and respect to any client, authorize customers order release according to the correspondent level of authority, analyze the overall portfolio to prepare bad debt provision in orders to define the necessary actions for recovery and minimize losses , the senior collector will be responsible for helping the Collectors Jr in regards of collection strategies and payment plans.
Special accounts and extra duties might be assigned to him / her.
Duties and responsibilities :
Research and resolve the root cause for chronic order settlement disconnects, past due invoices, on account cash to ensure working capital objectives are met
Analyze the overall portfolio to prepare the Bad debt provision in order to define the necessary actions for recovery and minimize credit losses
Handle situations which may require adaptation of response or extensive research according to the customer response
Assess workflow, take initiative, and interact professionally with internal and external Members in order to maintain acceptable levels of delinquency for assigned portfolios
Work within the designated queue-based environment, capably documenting communications and complying with all internal policies and procedures
Able to perform a good networking, organizational and analytical skills, able to jointly interact with the commercial area in order to achieve organizational targets.