Advisor : Email, CRM
Concentrix
Pavas, San Jose,CR
hace 12 días

Description

Partner Operations Specialist, Opportunity Management, GlobalPartner Operations

The Partner Operations specialist will perform variousOpportunity Registration Operational tasks to support worldwide partneroperation organization.

These tasks includes reviewing registrations,converting registrations, assuring partner compliance providing support onissues and responding to requests .

The Specialist understands the processes ofSales Support, Ordering, Finance, Legal, Channel Marketing, Service and IT toensure all business issues relating to the Opportunity Registrations areaddressed and resolved in a timely manner.

Responsibilities :

  • Managing Salesforce.com and generalAccount information
  • Managing Opportunity Registrationsand Opportunity creation on Salesforce.com
  • Ability to analyze OpportunityRegistration in order to make approve or reject decision. Completes OpportunityRegistrations review by analyzing and auditing documents, researching andresolving processing problems
  • Prepares work to be processed bygathering, sorting, organizing, and recording data, information, and documents
  • Provides information by collecting,analyzing, and summarizing information; responding to requests resolvesinquiries by investigating issues and composing responses
  • Maintains quality service bymonitoring standards; advising supervisor of potential problems
  • Enhances department and organizationreputation by accepting ownership for accomplishing new and different requests;explore opportunities to add value to optimize transaction process
  • Qualifications

  • 90% English (written and spoken)
  • 2+ years of industry experience inSales / Partner Operations
  • Hands on experience on MS Excel / Office
  • Ability to learn systems quicklywith little or no guidance
  • Good verbal and writtencommunication skills, organizational abilities, and proven attention to detail
  • Willingness to work effectivelywith cross-departmental teams
  • Strong work ethic and sense ofresponsibility
  • Must be highly motivated andflexible in order to work effectively in a fast-paced environment
  • Flexible to working in shifts andextended working hours per business requirements
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