MSD’s Business Service Center (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes.
The BSC Americas in San Jose, Costa Rica will be responsible for the execution and delivery of a broad range of financial services and processes across MSD business divisions and markets for the Americas region.
The EEM Analyst will be responsible for the execution and delivery of the customer service for all applicable markets in the Americas.
Scope of position includes handling and resolving internal and external stakeholder requests pertaining to Travel & Expense process.
Primary responsibilities for this position include, but are not limited to, the following :
Resolve employee expense management inquiries, and work on account reconciliation.
Through daily problem resolution, identify and propose process improvement
Assist in communications with internal business customers
Collaborate with various MSD organizations to resolve process and / or technical issues across multiple ERP systems
Properly and effectively escalate issues that cannot be resolved real time
Ensure compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity
Collaborate with various personnel to resolve reconciliation issues within system and / or vendor relationships
Effectively manage and prioritize workload efficiently and accurately while maintaining a positive customer service culture
Bachelor's Degree in Business Administration, Accounting or Finance or equivalent Minimum of 1 years of experience in a finance or accounting department of a multinational company preferred
Business Level fluency (oral and written) in Spanish, English-Required and Portuguese- Desired languages
Experience working with Case / Ticket Management Software, specifically BMC Remedy
Experience using SAP desired
Travel and Expense experience
Strong Knowledge of accounting and account reconciliation processes
Experience working in an organization providing services across multiple markets or geographies
Pharmaceutical industry experience
Our employees are the key to our company’s success.We demonstrate our commitment to our employees by offering a competitive and valuable rewards program.
Our Company’s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.