Analyst, Product
Western Union
Santa Ana, San Jose, Costa Rica
hace 8 días

Does playing a critical role inprotecting customers sound exciting to you? How about working for a globalfintech company on an advanced team that is passionate about preventing moneylaundering and other illegal financial transactions?

We’re seeking a Product Analyst, based inour Santa Ana, Costa Rica office . In this role, you will be to understandcustomer needs, translate them into requirements and work with engineering toimplement them.

You and your team will make sure that Western Union webplatform is evolving consistently across product areas and provide leadershipto all product groups on how to develop our product suite’s web platform todeliver the best user experience to our customers.

Sound interesting?Here are some specifics :

  • You will be working closely with other productgroups, marketing, regional business teams, customer support teams and otherfunctional areas to understand customer expectations and design effectivesolution to meet them, while adhering to Organizational priorities
  • You bridge the technical and business worlds asyou design services that our users love
  • You continuously seek to understand thecustomer’s perspective, is data - driven, has a bias toward action, and canbreak down complex problems into steps that drive product development
  • Based on corporate roadmap, create sprintroadmap. Do research and write user stories aligned with the sprint roadmap
  • Lead a SCRUM team of Engineers, Designers, andContent writer as a Product Owner
  • Work cross-functionally with Operations,Content, Marketing, and Sales / BD to bring products to market
  • You will work as a single point of contact forProduct related questions and information
  • Document and own end-to-end Productrequirements
  • Own a backlog of enhancements against priorityand delivery dates
  • What you willneed to succeed :

  • Excellentproblem-solving, organizational and analytical skills
  • Can-do, problem-solver and positive attitude
  • Creative and solution-oriented thinking
  • Experience working on front end (web or app)product features in a startup environment or focused department within a largecompany
  • Experience with agile development processes andfrequent product release cycles
  • Experience working in agile environment - workingwith front end developers, content writers, UI designers and other stakeholders
  • 2+ years of experience in Product Management fora software product :
  • Cloud experience is a plus
  • What will makeyou stand out :

  • Experience in Digital Product Management
  • Experience in global money movement a plus
  • Experience in web and mobile analytics a strongplus
  • Experience in web and web marketing a strongplus
  • What’s in it for you?

    Competitive global pay and benefits

    Unparalleled experience as part ofone of the most advanced compliance teams in the world, with opportunities tobuild valuable skills and grow your career

    Diverse, global team with colleagues in over 50countries

    What it’s like here :

    Western Union (WU) is a companyon the move! We believe that when money moves, better things can happen. Fromsmall businesses and global corporations, to families near and far, or NGO’s inthe most remote communities on Earth, WU helps people and business move moneyglobally.

    We have a rich legacy of innovation and are continuing to develop newand more convenient ways for our customers to send and receive money throughdigital, mobile and retail channels.

    We have a combined digital and retailnetwork that spans over 200 countries and territories. Some companiesspecialize in cash-

    based retail money transfer and others play only in digital.We are leaders in both!

    Being on the Western Union teammeans being tenacious and goal-oriented. It means taking risks and quicklyfinding the path to success.

    It means having integrity and finding ways to makethings work. It means thriving as part of a diverse, global team of over 10,000people who are committed to moving money for better.

    It means being driven towin, and to do work that makes a difference on a global stage.

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