OTC Senior Analyst
Merck Sharp & Dohme Corp
San José, CR
hace 8 días


MSD’s Business Service Center (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes.

The BSC Americas in San Jose, Costa Rica will be responsible for the execution and delivery of a broad range of financial services and processes across MSD business divisions and markets for the Americas region.

The OTC- Collections Senior Analyst will Execute Collection activities. Involves statement of account creation, generation in an accurate and timely manner, to ensure past dues, DSO, disputes, bad debt, refunds and write offs processes are within established SLAs and process compliance.

Analysis, reconciliation, understanding if the adjustment of credit and debit notes. Payments follow up, and support cash application.

Cash application knowledge is a plus.

Main Responsibilities

  • High external customer interaction, high communication skills and negotiation.
  • Analyze and work towards root cause fix. Troubleshot issues with the team members. Partner with process owners to identify continuous improvement opportunities.
  • High analysis of customer account debits and credits, netting, offsets opportunities.
  • Support the execution of OtC processes for America s markets, ensuring compliance with all policies, quality and Internal, External Control requirements. SOX based.
  • Timely account analysis and prompt escalation of disputes, claims, past due receivables.
  • Prioritization focus, strategic thinking. Proper follow up of due receivables, full knowledge of credit terms, limits, payment methods, customer financial status, contacts, and processes to ensure prompt payment.
  • Manage bad debt, write off, refunds processes.
  • Achieve all defined KPIs and SLA's (DSO, AR aging, leakage risk, unapplied cash, dispute / claim resolution, other)
  • Perform month end activities and / or reports for individual and team activities as needed. Perform other duties & projects as assigned.
  • Support Service Center activities, be a team player and a strong liaison with third parties.
  • Be an act as subject matter expert, be the first point of contact for analysts support, problem resolution guidance, processes understanding and help to drive team, center results.
  • Assist to achieve SLAs and KPIs at a team level.

  • Support management to drive results acting as a mentor for others,providing process guidance and tips to help to provide faster resolution and good and timely collection results.
  • Main Requirements

  • Bachelor's Degree in Business, Accounting or Finance
  • Experience leading or providing trainings for OTC teams
  • Minimum of 2 year of experience in order to cash processes (order management, order entry, billing, credit, order release, cash application, collections or reporting).
  • Service center or a multinational company
  • Strong knowledge of the accounting processes
  • Process migration experience
  • At least 2 years of SAP experience
  • Business Level fluency (oral and written) in Spanish and English languages
  • Problem solving and analytical skills with a proactive management style to implement
  • Team player with a focus on collaboration
  • Strong communication, interpersonal, and organization skills
  • Fast learner and attention to detail
  • Customer service skills and attention to detail
  • Preferred Requirements :

  • Strong knowledge in accounting; including experience in double entry accounting preferred
  • Our employees are the key to our company’s success.We demonstrate our commitment to our employees by offering a competitive and valuable rewards program.

    Our Company’s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.

    At MSD, we’re inventing for life.

    Añadir a los favoritos
    Eliminar de mis favoritos
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", acepto que neuvoo recolecte y procese mis datos de conformidad con lo establecido en su Política de privacidad . Tengo derecho a darme de baja o retirar mi autorización en cualquier momento.
    Formulario de postulación