Roche Services Americas is one of the Roche Shared Services Centers worldwide providing Finance, Procurement services to various countries in the Americas region.
The Business Project Analyst will be based in San José, Costa Rica and report to Senior Project Manager. You, as the Business Project Analyst, will be responsible for the coordination and support of all SSC project related activities assigned as part of PMO.
Your key responsibilities will include :
Key Responsibilities (General)
Successfully oversee multiple size projects of various complexities.
Lead the planning, design and development of all project materials.
Participate on all Change Management efforts working proactively with (and at times directing) a CM Lead.
Foster and develop effective and productive cross functional relationships to ensure the success of the project.
Lead through the resolution of project roadblocks
Escalate all issues to Sr. Project Manager, PMO director or SSC head when needed and appropriate
Liaise with other PMs or indirect project resources (as required) on a temporary basis during the lifecycle of a project.
Key Responsibilities (SSC Projects)
Develops project charters, plans and tracks deliverables according to defined milestones, reports project status to key stakeholders, and others as needed
Provides leadership in the coordination of cross-functional teams, ensuring alignment between organization goals and project plans.
Effectively manages and resolves complex project issues, as well as proactive planning to prevent issues.
Establishes communication methods and cadence to keep all stakeholders engaged / informed of progress towards goals.
Performs appropriate risk analysis reports. Works proactively with all project core team members and stakeholder to agree on appropriate mitigation plans.
Participates in all planning, design, development, user acceptance testing and post go-live support of all projects as assigned.
Participates on all efforts that impact SSC, including at times drafting communication and delivering training.
When requested, serves as a liaison between SSC Americas and IT.
Search, review and analyze areas of opportunity within the SSC that can bring cost or process efficiencies to Roche, present ideas, findings and analysis to Head
Track and analyze benchmarking data and present findings to Head.
Works with SSC leaders on identifying relevant metrics to be tracked (KPI’s), at times linked to annual goals. Prepares and presents a Quarterly KPI Metrics Package to SSC leadership.
Manage and track a FSS Website, ensure all content is up to date and aid in the branding and marketing of Finance Shared Services as whole.
Ensure all inquiries from internal and external sources are answered in a professional manner and followed upon until completion.
Reply to inquiries and base decisions on established guidelines and procedures.
Educate internal and external business partners on SSC processes and policies.
Might be called to lead projects (on a PM capacity) of smaller complexity.
Multitask to meet all deadlines with multiple timelines and priorities under reliable and accurate deliverables.
Key Responsibilities (Additional)
Educate internal and external business partners on overall SSC project methodology.
Demonstrate professional leadership and commitment in administering company’s values.
Anticipate and adapt to the evolving needs of the SSC, business units and markets.
Ensures best practices are shared across teams.
Achieve a high-level of customer satisfaction.
Other responsibilities as assigned based on business need.
Experience and Qualifications
Bachelor Degree in Finance, Informatics, Engineering, Project or Operations Management
Project Management Professional Certification
Language Requirements : English & Spanish required (Portuguese a plus)
3-5 years experience in an operational accounting, project management, shared services or process analyst role. Knowledge of operational accounting processes and related technology systems (SAP, Ariba, Concur experience is desired)
Effective and professional verbal and written communication skills. Strong interpersonal skills required. Team player.
Ability to prepare, review and deliver presentation materials. Excellent presentation skills required.
Detail oriented, with a high level of independent judgment and a strong customer service skills.
Perform work with limited direction and guidance.
Works well under pressure, ability to prioritize effectively and multitask to meet all deadlines, achieve all project deliverables, reach all milestones and manage up.
Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Ability to resolve situations of medium complexity.
Ability to provide factual, clear and comprehensive instructions via diagrams, process flows and project plans.
Roche is an equal opportunity employer.
Business Development, Business Development >
Strategic Business Development
At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-
focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an equal opportunity employer.
Location Costa Rica, San Rafael de Escazu (Pharma) Function Business Development Subfunction Strategic Business Development Schedule Full time Job level Individual contributor Job type Regular Division Roche Pharmaceuticals Posted since 2018 / 07 / 11 Posted until 2018 / 07 / 25 Job-ID 201806-108463
Mrs. Seul Ki Fischer-Lee