Position Type : Description :
This role will be for a Business Systems Consultant (BSC) in the Digital Channel Production Support Group (PSG) Senior Web Systems Engineer teams.
This role will provide technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements.
This includes assisting managers with workflows as well as act as the workflow coordinator for all assignments / tasks related to all technical environments.
They will act as liaison between different PSG groups, software engineering groups and development. They will coordinate and distribute all communication with other technical groups with regards to work being completed by the senior web systems engineer group and will coordinate training and tracking of production issues caused by the teams stateside, in Costa Rica and in India.
They will act as an internal consultant within technology and business groups by using process definition / improvement to re-
engineer technical processes for greater efficiencies. They will document all processes and communication for the web systems engineer teams including but not limited to daily on-
call tasks, SLA for resource requests, monthly accomplishments and all presentation slides for management. This role also creates and documents peer review process for configuration changes, firewall rule requests, etc.
7+ years of business systems analysis or design experience
7+ years of process definition and documentation experience
7+ years of data analysis experience
2+ years of defect tracking tool experience
Ability to assess current processes / procedures and make recommendations for efficiency
Ability to assess issues, make quick decisions, implement solutions, and influence change
5+ years of project management experience (preferred)
Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills