Job Description : Job Description :
Job Description :
Provision of strong technical expertise in HP based SAN and Storage infrastructures : Brocade Switches, 3PAR and EVA arrays.
Provision of strong technical expertise in associated integration with different applications as Brocade Network Advisor, Storage Essentials, NAS NetApp, 3PAR and EVA related software.
Demonstrate troubleshooting and problem solving skills.
Project Management exposure is a plus.
Experience of integration with HP-UX, Linux and Windows platforms.
Job Responsibilities :
As a Deep Technical Support engineer, he / she will take on a combination of the following responsibilities :
Knowledge Transition Lead Ensure project deliverables (documentation, RTPA, etc) are met in conjunction with transition timelines.
Work closely with I&T Manager to properly inbound upcoming account.
Problem Management Perform proactive analysis of incident data in an attempt to identify recurring incidents or emerging trends.
Change Management Review, prioritize, approve, seek approval and communicate change records that are received via the Change Management Process.
Incident Management Ensure quick and quality resolution of incidents that are escalated to Deep Technical Support.
Capacity Management Ensure proper and accurate performance monitoring, via standard reporting or other sources (as defined in the SLA).
Configuration Management Keep Configuration Management tool up to date, as directed by TL or account team.
Provide documentation and training for L1 / L2 Follow training plans, requirements and schedules as outlined by the Manager.
Identify, analyze problems and suggest improvements identified in their own area of responsibility and implementing those with a recognized business benefit.
Technical Qualifications :
SAN Storage administrator with at least 4 years' experience in SAN and Storage within IT Operations, infrastructure services support, operations monitoring and end user support.
Strong technical expertise and deep experience in HP SAN Storage legacy products configuration, deployment and troubleshooting.
Brocade switches and software including Network Advisor and Storage Essentials, NAS NetApp, 3PAR and EVA related software are included.
Demonstrate troubleshooting and problem solving skills
Expertise in scripting including .sh, .pl or .bat
Expertise in SAN tools and monitoring administration including SANExpert, Fabric Watch / Vision.
Non-Technical Qualifications :
Has ability to perform / drive resolution of problems on combinations and interactions of products. Ability to apply technology and consulting to solve a client business problem.
Flexible, working in shifts, performing standby activities on operational basis.
Previous experience working in a global team.
Analytical problem-solving and root cause analysis skills and documentation.
Participate in technical meeting and take the appropriate initiatives.
Service oriented behavior and communication to internal and external contacts.
Fluent in English.
Coaching skills and ability to work with lower levels of support.
Capacity to share experience via Technical presentation to the delivery teams.
Ability to work with teams on other regions / locations.
Must be a Service and Customer oriented team player. Flexible, self-motivated with the ability to work under pressure in an International and culturally diverse organization.
Must possess the ability to prioritize and perform multiple tasks.
Good motivational skills plus verbal and written communication skills, strong command of English Language. Must be additionally fluent in at least one of the common languages of the supported customer (depending on region).
Fluent in local languages is an advantage.
Able to start and complete simple to complex projects.
Advanced knowledge management skills used to document and drive efficiencies and standardization.
Expert level skills for the technologies mentioned in the profile. Able to execute tasks even without documentations / guidelines.