SAP IT Analyst Junior EWM TM
3m
CR, Asuncion De Belen
hace 8 días

Job Description :

Envision your future at 3M

3M is seeking a IT SAP EWM / TM Jr Analyst for the Information Technology / Corporate Staffing Group. This position will be located in Belen, Heredia as part of our Global Service Center in Costa Rica.

If you are looking for a career in an open, creative, passionate environment and would like to participate in creating something new - apply today!

Description

The IT SAP EWM / TM Jr Analyst will be responsible for supporting the business processes in SAP EWM / SD areas including requirements definition, data integrity, testing, training, and reporting.

The applicant will bring STRONG Technical knowledge of SAP and / or working knowledge in associated business process areas.

The IT SAP EWM / TM Analyst must have the ability to perform SAP configuration troubleshooting independently while working effectively across 3M’s SAP Support and Global IT Organizations when required.

You will be a self starter with strong communication skills and the motitvation to become a key participant in 3M’s global deployment of SAP.

Principal Accountabilities

  • Perform configuration analysis across SAP EWM (Extended Warehouse Management) and / or Sales and Distribution (SD) module(s) and associated integration points.
  • Provide functional knowledge for the applications supported by 3M’s IT support organization and associated business processes.
  • Ability to resolve complex business requirements via SAP EWM / SD configured solutions
  • Develop functional specifications and guide the development of those programs within the development team.
  • Work with business and IT leadership to define user requirements, and translate them to functional specifications.
  • Accountable for end to end resolution process of incidents; track and monitor them trough ITIL incident management methodology : correct escalation to upper support levels, handover to other GSCs, priority management, correct log documentation, others.
  • Accountable for end to end resolution process of problem and change records; track and monitor them trough ITIL methodology.
  • Provide global SAP EWM / SD administration
  • Collaborates as needed with other SAP IT support team members on configuration design questions and analysis
  • Facilitates interactions and escalations with appropriate groups (e.g. 3M Solution teams, Global Infrastructure, Integration points etc)
  • Meet or exceed established 3M Support Service Level Agreement (SLA) and KPI’s.
  • Update procedures, operation instructions, and any other documentation impacted by system changes.
  • Must be able to travel internationally if needed
  • Off hours on-call support and flexible scheduled is required.
  • Document every case when it’s necesariy : Knowledge Management articles, OneNotes, others.
  • Active participation in weekly and monthly process and team meetings.
  • Adther to Lean Six Sigma methology 3M requirements.
  • Required

  • Bachelor’s Degree or equivalent work experience.
  • Minimum of 2 years experience working with SAP as a technica l resource (IT) or key user.
  • SAP EWM / TM business experience is a plus.
  • Technical skills / certification in SAP WM / SD , or any other External Warehouse Management System / Transportation Management System with SAP ECC integration would be also considered
  • Preferred

  • Minimum 2 yrs business process design and / or redesign.
  • Understanding of integration points between master data solutions and SAP ECC.
  • Experience working in a global support environment.
  • Individual must be detail oriented, self-directed and have strong independent problem solving skills. The ability to multi-
  • task is inherent in the job responsibilities.

  • Ability to develop and exercise task specific project plans with minimal supervision.
  • Lean Six sigma Methodology.
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