Technical Support Engineer Level 2
VMware, Inc
Heredia, Costa Rica
hace 4 días

Description : Responsibilities

Responsibilities

  • Respond to customer inquiries, primarily by telephone and e-mail
  • Work flexible schedules, which may include evenings, weekends or holidays
  • Resolve customer technical issues through diligent research, reproduction, and troubleshooting
  • Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
  • Document all technical inquiries, develop and review content for knowledgebase
  • Help test alpha and beta products
  • Requirements

  • Experienced in troubleshooting Windows (MCSE / MCP).
  • Experience with Server Management Software (HP Insight Manager, IBM Director, Dell Open Manage).
  • Experience in troubleshooting Linux or UNIX and providing technical support to customers.
  • Experience in LAN / WAN environments.
  • Experience with kernel (Linux) or registry (Windows) configuration and debugging.
  • Experience with trouble-shooting hardware related issues.
  • Experience Troubleshooting 3rd party application integration.
  • Experience Troubleshooting Operating system support.
  • Experience Performance troubleshooting.
  • Minimum 3+ years experience in software and hardware
  • Working knowledge of Microsoft (Windows Server 2003, Windows 2000, Windows NT, Windows 98, 95, and 3.1; MS-DOS), plus x86 platforms, devices, and networking
  • Excellent interpersonal skills
  • Case / Customer Management skills
  • Outstanding written and verbal communication skills
  • Exceptional collaboration skills and a passion for problem solving
  • B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
  • Must have bilingual fluency in Spanish / English / Portuguese
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