Purpose of this positionThis position is an extension of the Commercial Operations organization in US. The Commercial Operations Supervisor is responsible for performing tasks for the Medical Products Division (MP, ACC, Renal and BIO).
He / she works collaboratively with Sales, CMT, Customer Service, Customer Master, Supply Chain & Chops teams based in United States, as well as external wholesalers / distributors.
He / she may require to be in contact with mid / high-level managers and directors depending on the situation through different means of communication.
The supervisor is expected to provide expertise and perform associated transactional processes for US Hospital Products, audit support compliance and monitoring.
Execute the service level agreement with the service delivery partner through establishing metrics, recording performance against those metrics, and identifying process improvement opportunities.
monitoring progress; revising schedules; resolving problems; reporting results to upper management.
SP & duplicated lines), contracts backup plan (Phase I / Phase II activities), chops backup plan (Phase I / Phase II activities) and others.
Responsible for leading Channel Operations and Contracts teams in BAS Costa Rica. Strong decision making responsibilities.
Development, analysis and improvement of new strategies, policies and procedures, including critical indicators and SLAs, ideas for action plans and team engagement.
Selection and hiring of new employees. New hire training and performance management. Key liaison between CR and several organizations within Baxter : Credit and Collections, Sales, Customer Service among others.
BASIC EQUIVALENCE Bachelor Degree in business administration or equivalent career. N / A Minimum 6 years of experience. N / A Demonstrated experience in similar positions.
SECONDARY DESIRED Bilingual (English / Spanish) >
B2+. TOEIC >
785 Demonstrated work experience in Sales Operations or Credit & Collections Excel proficiency (Advanced) Commercial Ops and / or contracts knowledge Strong attention to detail Experience in AS400, ERP (JDE Oracle Version) Strong analytical and problem solving skills SharePoint knowledge / experience Collaboration and team work skills Ability to work under pressure and deal with ambiguity Customer Service oriented Excellent written and verbal communication skills Demonstrates ownership for achieving timely and accurate results