This is a temporary position (6 months)
MSD’s Business Service Center (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes.
The BSC Americas in San Jose, Costa Rica will be responsible for the execution and delivery of a broad range of financial services and processes across MSD business divisions and markets for the Americas region.
The OTC- Collections Analyst will execute Collection activities. Involves statement of account creation, generation in an accurate and timely manner, to ensure past dues, DSO, disputes, bad debt, refunds and write offs processes are within established SLAs and process compliance.
Analysis, reconciliation, understanding if the adjustment of credit and debit notes. Payments follow up, and support cash application.
Cash application knowledge is a plus.
High external customer interaction, high communication skills and negotiation.
Analyze and work towards issues troubleshooting, root cause fix analysis.
High analysis of customer account debits and credits, netting, offsets opportunities.
Support the execution of OtC processes for America s markets, ensuring compliance with all policies, quality and Internal, External Control requirements. SOX based.
Timely account analysis and prompt escalation of disputes, claims, past due receivables.
Prioritization focus, strategic thinking. Proper follow up of due receivables, full knowledge of credit terms, limits, payment methods, customer financial status, contacts, and processes to ensure prompt payment.
Manage bad debt, write off, refunds processes.
Perform month end activities and / or reports for individual and team activities as needed. Perform other duties & projects as assigned.
Support Service Center activities, be a team player and a strong liaison with third parties.
Bachelor's Degree in Business, Accounting or Finance (Or career in progress)
Minimum of 1 year of experience in order to cash processes (order management, order entry, billing, credit, order release, cash application, collections or reporting).
Service center or a multinational company preferred
Knowledge of the accounting processes
Business Level fluency (oral and written) in Spanish and English languages
Problem solving and analytical skills with a proactive management style to implement
Team player with a focus on collaboration
Strong communication, interpersonal, and organization skills required
Fast learner and attention to detail
Preferred Requirements :
1-2 years of experience in a finance or accounting department of a multinational company
Business level fluency in Portuguese
Strong knowledge in accounting; including experience in double entry accounting
Our employees are the key to our company’s success.
We demonstrate our commitment to our employees by offering a competitive and valuable rewards program.
Our Company’s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.
At MSD, we’re inventing for life.
Job : Shared Services
Employee Status : Regular
Travel : Number of Openings : 1
Shift (if applicable) : Hazardous Materials :
Hazardous Materials :
Company Trade Name : MSD-ul