()San José, Costa Rica
hace 8 días
source : TipTopJob.com


This is a temporary position (6 months)

MSD’s Business Service Center (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes.

The BSC Americas in San Jose, Costa Rica will be responsible for the execution and delivery of a broad range of financial services and processes across MSD business divisions and markets for the Americas region.

  • u1 : p / u1 : p-
  • The OTC- Collections Analyst will execute Collection activities. Involves statement of account creation, generation in an accurate and timely manner, to ensure past dues, DSO, disputes, bad debt, refunds and write offs processes are within established SLAs and process compliance.

    Analysis, reconciliation, understanding if the adjustment of credit and debit notes. Payments follow up, and support cash application.

    Cash application knowledge is a plus.

    Main Responsibilities

    High external customer interaction, high communication skills and negotiation.

    Analyze and work towards issues troubleshooting, root cause fix analysis.

    High analysis of customer account debits and credits, netting, offsets opportunities.

    Support the execution of OtC processes for America s markets, ensuring compliance with all policies, quality and Internal, External Control requirements. SOX based.

    Timely account analysis and prompt escalation of disputes, claims, past due receivables.

    Prioritization focus, strategic thinking. Proper follow up of due receivables, full knowledge of credit terms, limits, payment methods, customer financial status, contacts, and processes to ensure prompt payment.

    Manage bad debt, write off, refunds processes.

  • Achieve all defined KPIs and SLA's (DSO, AR aging, leakage risk, unapplied cash, dispute / claim resolution, other)
  • Perform month end activities and / or reports for individual and team activities as needed. Perform other duties & projects as assigned.

    Support Service Center activities, be a team player and a strong liaison with third parties.

    Main Requirements

    Bachelor's Degree in Business, Accounting or Finance (Or career in progress)

    Minimum of 1 year of experience in order to cash processes (order management, order entry, billing, credit, order release, cash application, collections or reporting).

    Service center or a multinational company preferred

    Knowledge of the accounting processes

    Business Level fluency (oral and written) in Spanish and English languages

    Problem solving and analytical skills with a proactive management style to implement

    Team player with a focus on collaboration

    Strong communication, interpersonal, and organization skills required

    Fast learner and attention to detail

    Preferred Requirements :

    1-2 years of experience in a finance or accounting department of a multinational company

    Business level fluency in Portuguese

    Strong knowledge in accounting; including experience in double entry accounting

    Our employees are the key to our company’s success.

    We demonstrate our commitment to our employees by offering a competitive and valuable rewards program.

    Our Company’s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.

    At MSD, we’re inventing for life.

    Job : Shared Services

    Employee Status : Regular

    Travel : Number of Openings : 1

    Shift (if applicable) : Hazardous Materials :

    Hazardous Materials :

    Company Trade Name : MSD-ul

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