The Complaints Specialist (CS) performs investigations on Philips-Volcano returned product to address complaints and / or allegations of customer dissatisfaction.
The CS will perform product analysis within the Failure Analysis Lab following good laboratory practices and Volcano established procedures.
The CS utilizes a variety of test equipment, tools and devices in the execution of product analysis. CS notifies management and other required functions of investigation findings that are potential safety concerns.
The CS collaborates with Complaints Coordinators, Quality Engineers, Manufacturing Engineers and
R&D as needed to investigate complaint cases. This individual will support external and internal audit activities of the Volcano quality system as required.
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