Sr. Credit and Collection Lead
Thermo Fisher Scientific, Inc.
Lagunilla, Costa Rica
hace 9 días

Job Description

When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery.

With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Position Summary : Sr. Credit and Collection Lead plays an important role in our O2C department by ensuring the timely collections of payments from our key and strategic customers.

This position is responsible for working side by side with our internal and external customers to ensure collections are taking place on a timely manner allowing the company to achieve its expected cash flow metrics.

Develop a strong knowledge of our processes leading to continuous improvement by tackling root causes when identified. This roles is responsible of identifying and enabling the resolution of disputes and customer delays through analysis and strong problem solving techniques.

Key Responsibilities :

  • Manage Top high Corporate / Strategic and complex account, tier accounts.
  • Effectively apply best practices and company's strategy to exhaust collections efforts with strategic and complex accounts
  • Research and utilize reports to identify needed clearings.
  • Research and reconcile unallocated cash. ( lo mismo de un band 4)
  • Help update procedural manuals and train associates on departmental processes and procedures.
  • Provide guidance to Collectors and Sr. Collectors towards issue resolution.
  • Perform other duties as assigned.
  • Minimum Requirements / Qualifications :

  • Bachelor’s degree in a business field preferred
  • Excellent written and verbal skills that allow effective communication via phone and email; professional and customer focused manner with attention to detail
  • Ability to prioritize while paying great attention to detail
  • Ability to work independently or in a team environment
  • Strong critical thinking, analytical and negotiating skills
  • Respond to change in a fast paced environment
  • Collection, customer service or finance background and analytical skills necessary to reconcile Corporate / Medium customer accounts with complexity
  • Non-Negotiable Hiring Criteria :

  • At least 6-7+ years of experience of accounts receivables
  • Proficiency in Excel experience (macros is a plus)
  • Oracle / Mainframe / SAP experience preferred
  • Proficient written and verbal skills to enable effective communication with all levels of management
  • English advanced
  • Computer System knowledge
  • This position has not been approved for Relocation Assistance.

    Residence Card free of condition will be required in case you are not a Costa Rica citizen

    At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission enabling our customers to make the world healthier, cleaner and safer.

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