Tech Support Specialist (Contract)
school mint
San Pedro, Montes de Oca, Costa Rica
hace 1 día

Company Description

SchoolMint is the leader in strategic enrollment management software for Pre-K-12 schools nationwide. Over 7,500 schools use our products to improve student enrollment, registration, application, lottery, and school choice for families.

At SchoolMint, we have a diverse, inclusive culture and work environment. SchoolMint is committed to equal employment opportunity regardless of race, ethnicity, color, ancestry, religion, gender identity or expression, sexual orientation, national origin, age, citizenship, marital status, disability, or Veteran status.

If you have a disability or special need that requires accommodation, please let us know.

Founded in 2013, SchoolMint, along with Hero K12, is a subsidiary of EdTech Holdings (backed by BV Investment Partners).

Job Description

SchoolMint is a parent-school interactions platform helping schools and parents save a lot of money and time by bringing all the manual processes like enrollment, payments, communication and all other interactions to mobile and web.

We are looking for a contract Tech Support Specialist will provide support to families in English and Spanish, with focus on helping families understand SchoolMint and use it correctly and effectively!

The Tech Support Specialist will be responsible for making sure families have a smooth, happy experience with SchoolMint.

The position will provide excellent and attentive service, creating prompt resolution to any issues our customers face.

Qualifications

To succeed in this role, you will need :

1-2 years experience in client / customer and / or tech support

Fluency in English for phone and email support and technical writing

Excellent verbal & written communication skills

Strong organizational skills; the ability to balance competing priorities and complete all tasks in a timely manner

Drive and persistence to investigate questions and track down solutions

Comfort within a fluid and informal environment

Strong interest in data and technology, especially education technology

To share and identify with our core values : https : / / careers.smartrecruiters.com / SchoolMint

These skills will help you really excel on our team :

The ability to quickly learn new software products, systems, and workflows

Experience working with customers with a wide range of technical skills

Experience working with schools and / or school leadership teams

Benefits : Private insurance

Private insurance

Team lunches once per week

Referral bonus program

Casual work environment with people who also know how to have fun!

Stocked kitchen and lounge areas.

Flexible schedule

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