MAIN RESPONSIBILITIES / DUTIES
Perform collection calls to delinquent customers.
Reconcile accounts, research payments and credits.
Provide customer support with billing questions, pricing and promotions.
Respond to telephone inquiries, emails, and written, correspondence from customers and other departments within Align Technology.
Provide other A / R support to Credit Manager as needed.
Work on special projects for management as required
Create monthly standard and ad hoc reports on the effectiveness of the department
Provide training and help to new employees as needed
Additional responsibilities :
Ensures the effective fulfillment of objectives and deadlines assigned to the group.
Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and / or Human Resources.
Participate in proactive team efforts to achieve departmental and company goals.
Perform other duties as assigned.
REQUIREMENTS / QUALIFICATIONS
High school diploma.
Two or four-year college degree preferred.
Minimum 1-year collections experience.
Previous experience in high volume fast-paced environment required.
Excellent communication, both spoken and written, and negotiating skills required.
SKILLS / COMPETENCIES
Demonstrated customer service skills required. Strong PC skills and well organized ability to handle multiple projects and assignments and projects.
SPECIFIC CERTIFICATIONS / SPECIALTIES / COURSEWORK
N / A
WORK ENVIRONMENT DEMANDS
Extensive computer keyboarding and moussing.
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