Credit and Collections Analyst
ALIGN TECHNOLOGY, INC
Aurora Heredia, Costa Rica
hace 17 días

Description

MAIN RESPONSIBILITIES / DUTIES

Perform collection calls to delinquent customers.

Reconcile accounts, research payments and credits.

Provide customer support with billing questions, pricing and promotions.

Respond to telephone inquiries, emails, and written, correspondence from customers and other departments within Align Technology.

Provide other A / R support to Credit Manager as needed.

Work on special projects for management as required

Create monthly standard and ad hoc reports on the effectiveness of the department

Provide training and help to new employees as needed

Additional responsibilities :

Ensures the effective fulfillment of objectives and deadlines assigned to the group.

Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and / or Human Resources.

Participate in proactive team efforts to achieve departmental and company goals.

Perform other duties as assigned.

REQUIREMENTS / QUALIFICATIONS

High school diploma.

Two or four-year college degree preferred.

REQUIRED EXPERIENCE

Minimum 1-year collections experience.

Previous experience in high volume fast-paced environment required.

LANGUAGES

Excellent communication, both spoken and written, and negotiating skills required.

SKILLS / COMPETENCIES

Demonstrated customer service skills required. Strong PC skills and well organized ability to handle multiple projects and assignments and projects.

SPECIFIC CERTIFICATIONS / SPECIALTIES / COURSEWORK

N / A

SUPERVISORY RESPONSIBILITIES

WORK ENVIRONMENT DEMANDS

Extensive computer keyboarding and moussing.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We also respect your privacy. Our Applicant Privacy Policies can be found here : http : / / jobs.jobvite.com / align-tech /

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