Key Responsibilities :
Supervise daily operations for collections and ensure all procedures are being followed.
Evaluate and approve billing adjustments, special applications and write offs, and provide guidance in this area.
Review and assist with reconciliations of customer accounts.
Analyze collection reports and assist with collection matters and dispute resolution.
Research and address complex customer issues and ensure issues are resolved fully and in a timely manner.
Assist management with analyzing accounts receivable reports.
Determine appropriate staffing needs and assist with hiring to these needs.
Perform other duties as assigned.
Completion of problem solving and root cause analysis for past due balances
Minimum Requirements / Qualifications :
Bachelor’s Degree required, preferably in Accounting or Business. If degree is not in Accounting or Business, equivalent accounting experience required.
4+ years' experience as lead & development teams
Proficient in Microsoft Office with strong Excel skills.
SAP Collection System experience is requires
Strong oral and written communication skills with attention to detail
This position has not been approved for Relocation Assistance.
Residence Card free of condition will be required in case you are not a Costa Rica citizen