The objective of the Inside Sales Technician I position is to help optimize our quote to cash service levels by offering support to our internal and external sales force therefore strengthening the relationship with the customer.
Under supervision, the Inside Sales Technician I will provide quote support and basic technical support to our internal and external sales personnel.
Technical Review, Quote and sizing preparation :
Generate and select model numbers based on customer’s specific data or application.
Develop quotations based on Emerson Customers and Representative’s requirements.
Utilize system tools to provide customer product application support and review solutions as required with the Inside / Field Sales Representatives.
Review quotes for technical conformance as in valid model options, configuration ranges, documentation options and device compatibility.
Participate in all aspects of preparing the quotation package and ensure that it is sent to the customer as promised.This includes the technical, commercial and competitive strategy appropriate for the selling opportunity.
Have good working knowledge of Emerson quotation tools and pricing policies.
Responsibility to continually enhance their knowledge of Emerson products, applications, and industries served.
Provide backup and support for internal and external sales personnel / s to maintain good service levels.
Provide consulting support to the Sales Facilitators / Order Management when processing an order.
Process, Systems & Tools :
Maintain proficiency and utilize all Emersn business systems required to process proposals and other related documents.
Maintain accurate records of all activities related to quotes from receipt of the request to until request is fulfilled.
Understand and implement all aspects of the organization’s document retention procedures.
Understand and consistently apply Emerson commercial policies and business practices related to quote entry
Ensure compliance with import / export, contract and government requirements. Screen orders for compliance with the business unit Terms and Conditions and standards.
Job Knowledge & Teamwork :
Act as back up to internal and external sales personnel / s to maintain good service levels as required by the business
Understand basics of Emerson products, model numbers and price list. Understand general customer needs for each buying influence and main industries served by the business units.
Understand basic Emerson differentiation strategy, the fundamentals of System Thinking and CIP tools. Attain and retain Yellow Belt certification.
Perform other duties as required.
Bachelor’s degree or advanced student in Engineering (Electronic, Mechanics or related).
Experience : 1 year of sales related customer service experience is preferred.
Advanced Portuguese speaker.
Solid prioritizing and organizational skills along with being a self-starter.
Must demonstrate strong communication skills and good level of written and spoken English. Under some supervision, individual must communicate clearly and concisely with both internal and external customers via phone, email, and other available tools.
Utilize problem solving and decision-making skills and maintain attention to detail in a high-stress, working environment.
Solid keyboard skills and a strong proficiency for using Windows & MS Office applications is a must.
Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal to create groundbreaking solutions that leave our world in a better place than we found it.
Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.
Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.
A dynamic environment is what you’ll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide.
Together, we’re changing the world, and we have all the resources to help you achieve your professional goals.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson.
Join our team and start your journey today.