Performs a variety of customer collection activities. Contacts customers to determine reason for payment delinquency and obtains payment commitment by placing / receiving calls that are predominantly routine but which also require assertiveness.
Reduces past due dollars in assigned portfolio while also clearing all unapplied cash.
Uses multiple systems for tracking, information gathering, researching and entering documentation of communication with customer.
Handles customer contact in collection situations which require adaptation of response or research according to customer response.
Answers inquiries and resolves routine issues for non-payment of invoices.
Requires broad knowledge of company, products and / or services.
May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
Exercises limited independent judgment and discretion in handling various collection scenarios.
Researches disputed delinquent account balances.Forwards any accompanying offsets / adjustments to appropriate personnel.
Ensures timely collections to include : escalation, managing customer relationships and account research.
Sends routine follow-up communication to customers.
Recommends accounts that need escalated collection efforts.
Reconcile customer account balances in the case of unidentified or unapplied payments.
Performs all ad hoc tasks associated with the collection process pertinent and specific to each portfolio. Some of the functions may include;
invoicing, reporting, follow up on disputed invoices.
4 year degree preferred in Accounting, Business Management or Finance.
Good written and oral English communication skills.
Proficient in MS Office applications (MS Word and Excel).
Practical knowledge of Oracle e-Business Suite preferred.
Good analytical and problem solving skills and keen attention to detail.
6 months 1 year in Customer Service Representative position; business-to-business collections experience preferred
Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal to create groundbreaking solutions that leave our world in a better place than we found it.
Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.
Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.
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Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson.
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