Job Description :
Follows a variety of generally defined procedures under general guidance within functional disciplines such as network, server architecture, applications, technical service, among others.
Works independently and output is occasionally reviewed while in progress. The supervisor is consulted for assistance in problem areas.
Handles a variety of inquiries and develops solutions for moderately complex issues. Solutions are often based on the review of prior practices and / or experiences in similar situations.
Most complex problem solving may require the use of experience, analysis, and research to resolve. Uses intermediate analytical skills to analyze trends or data.
Uses short-term planning skills when forecasting or providing guidance to clients
Work tasks encompass concepts within one or more disciplines / practices within one department / location. Working tasks might include :
Documents results of evaluations / tests and makes recommendations for decisions or troubleshooting.
Installs / implements new or modified components (hardware / software) as well as client application solutions
Oversees information and telecommunication systems for assigned client community
Provides on-line, in-person identification and resolution of hardware and software problems
Supports planning for installation and conversion plans
Works with designated vendors on hardware / infrastructure / software support, according to the business needs