Position Description :
We are looking for somebody with extensive experience and mastery of Active Directory, LDAP, Azure AD and Office 365. You are an expert in these technologies and will have deeper engagement in handling customer escalations related to Directories and Microsoft technologies.
As part of a new, elite team that focuses on Customer Centric Engineering you will ensure customer success by working closely with Tier 3 support and customers to troubleshoot and propose fixes / workarounds to the most complex customer issues escalated by the last tier of Support.
You will work closely with other teams in engineering and Customer Support to respond to critical technical incidents and act as customer advocate within R&D, focusing on the critical area of Directories.
You may have been a seasoned IT / Windows Administrator, Azure Administrator, Microsoft Field Engineer or an AD consultant in your past life.
This role requires the abilities of both Tier 3 Customer Support and expertise of Microsoft related directories to act as an effective interlink between Support, Customer and Engineering.
Ideal candidate will share our passion and great pride in customer first culture.
Okta integrates authentication and synchronization services with on-premises 3rd-party directories (e.g. LDAP and Active Directory) and Microsoft Apps like Office 365.
The quality of these integrations is a strategic differentiator for Okta and accounts for a huge share of how customers get value from our product.
Job Duties and Responsibilities :
This role will initially be focused on Directory integrations and Office 365 but will expand to other product areas.
Minimum required Knowledge, Skills, and Abilities :
Education and Training :
Okta is an Equal Opportunity Employer.