Master Data Specialist (MDG-F)
Roche Deutschland Holding GmbH
San Rafael de Escazu (Pharma), Costa Rica
hace 6 días

Roche Services Americas is one of the Roche Shared Services Centers worldwide providing Finance, Procurement services to various countries in the Americas region.

The Master Data Specialist will be based in San José, Costa Rica and report to GAMA Manger. You, as the Master Data Specialist, will be accountable for the creation and maintenance of financial master data for the Americas SSC in Costa Rica.

Your responsibilities will include :

Key Responsibilities

  • Maintain change requests in the Master Data Governance system : Responsible for financial data quality and accuracy. Ensure and enforce proper usage of country specific and Roche Core Finance rules, Act as first point of contact for affiliates
  • Monitoring activities : Business Partner load error report in Master Data Management System, Track and maintain stuck change requests, iDoc monitoring in all related backend systems.
  • Supporting Activities : Creation and correction of financial master data elements form local request in accordance with global guidelines, Account mapping (Hierarchy creation), Examine and correct replication issues, Extension to corresponding ERP Fields
  • Knowledge Management : Build up and maintain internal knowledge base
  • Incident handling activities : Handling incidents & emails, supporting both Roche Affiliates and multiple regional and global IT departments, 2nd level evaluation of user requests based on ITIL methodology and prioritization towards IT accordingly, Act as an escalation board in IT, Supporting authorization related issue resolution, Handling of mass change requests
  • Testing and analyzing : Testing various MDG-F for IT implementations in test systems, Participate in technology projects, providing functional analysis and testing and scripted regression testing, Identify opportunities for process improvement and assist in their implementation, Escalate user support issues and enhancement requests to the IT Support Team and track to conclusion
  • Trainings : Conduct end user and professional training to the organization, Training material preparation and delivery (including delta training) using Train the Trainer and end user concepts
  • Monthly Closing Support : Participate in and Support Financial Monthly Closing
  • Reporting : Run various audit and performance related reports based on demand, Run Financial Master Data related reports based on demand
  • General Responsibilities :

  • Create / maintain and follow up on cases / tickets with adequate quality and in timely manner in order to achieve the best response and end-
  • to-end resolution time

  • Liaise between other groups and the business, by reviewing feedback related incidents and sharing the knowledge and instructions with the Requestor on the adequate level
  • Maintaining SOPs, annexes and training materials for 1st level support.
  • Contribute to a proper availability planning within the Team by discussing planned holiday / training schedule in advance
  • Qualifications :

  • Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines
  • Demonstrated communication skills with a focus on customer service
  • Support the process improvement and best practice implementations
  • Maintain Excellent Key Performance Indicators and takes care of internal operation improvement
  • Language : English & Spanish required, Portuguese and / or French a plus
  • College or University degree in finance, informatics or business administration
  • Experience

  • 1-3 years of operational experience in SAP Master Data support role.
  • Prior experience in Shared Service or Customer Service Centre in a support function is a plus.
  • Experience and knowledge in Financial Accounting required.
  • At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-
  • focused healthcare groups. Our success is built on innovation, curiosity and diversity.

    Roche is an equal opportunity employer.

  • Location Costa Rica, San Rafael de Escazu (Pharma) Function Finance Subfunction Finance Operation & Services Schedule Full time Job level Individual contributor Job type Regular Division Corporate Administration Posted since 2018 / 10 / 28 Posted until 2018 / 11 / 28 Job-ID 201810-125571
  • Melissa Avila
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    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", acepto que neuvoo recolecte y procese mis datos de conformidad con lo establecido en su Política de privacidad . Tengo derecho a darme de baja o retirar mi autorización en cualquier momento.
    Formulario de postulación