MAPP Systems Controller
Torre Lexus, Escazu ,CRI
hace 10 días


Summarize the primary purpose & key accountabilities of the position, including scope of responsibility in 5-7 concise sentences.

i.e. Global vs. Country / Region) It may be helpful to complete this section after you have finished the other sections of the document.

Pfizer's Global Financial Solutions (GFS) Shared Services is a well-established operation with beginnings in Memphis, Tenn.

in 1997. The organization expanded to Europe in 2003, Asia in 2007, Latin America in 2013, and Eastern Europe in 2014. GFS Shared Services has a workforce of more than 900 Pfizer colleagues, in addition to a successful partnership with a Business Process Outsourcing (BPO) partner, Genpact, in three locations globally.

The GFS Shared Services center located in Costa Rica will support all Latin America MAPP transactions (My Anti-Corruption Policies and Procedures) associated to FCPA (Foreign Corrupt Practices Act).

The Analyst position is responsible for managing all activities related to accesses, updates, maintenance and edits to the MAPP Navigator system.

Also, the role will be responsible for managing activities related to the HCP database. This role will be responsible to ensure that all transactions can be performed through the systems / tools created for this purpose.

The role will be responsible for preventing problems in the systems and improve systems performance by reporting and handling any issue until it is solved in the system.

This position will be based in Costa Rica. The role will report to the MAPP Transactional Service Center Lead in Costa Rica.

This position will be responsible for the collection of all documentation (if applicable), ensuring all compliance checks are completed in order to perform his / her responsibilities, and submitting any approvals as necessary.


In order of importance, list the primary responsibilities critical to the performance of the position. It is recommended not to list actual tasks but focus on essential responsibilities that highlight accountability and level of judgment required.

  • Provision (add / modify / remove) user roles for approved requests (after system and policy training)
  • Manage thresholds governing the system controls, including policy thresholds and SLAs
  • Resolve functional workflows issues
  • Resolve process, policy and business related inquiries
  • Support audit and reporting needs, including generating new monthly reports and ad hoc reporting
  • Serve as the MAPP Navigator subject matter expert for the MAPP Transaction Service Center
  • Act as a point of contact for MAPP Navigator related issues
  • Review and monitor the different reports generated by MAPP Navigator
  • Manage MAPP specific fields for MDM / Reltio (HCP Database)
  • Deliver the quarterly reports to SMEs in the countries to review determinations
  • Responsible for working with Reltio / MDM to update the HCP data and manage system updates / enhancements
  • Oversee the Help Desk and ticket resolution management
  • Ensure all information is properly documented related to accesses, updates, maintenance and any changes in MAPP tools
  • Ensure MAPP Navigator Systems is in compliance with MAPP policy
  • Test and document any changes to the MAPP Tools
  • Direct interactions with business colleagues, healthcare professionals and external organizations (as needed)
  • Responsible for communicating with internal and external business professionals (as needed)
  • Key Position Attributes :

  • Solid written and verbal communication skills enabling effective communication with all levels
  • Customer service skills
  • Project Management knowledge
  • Understanding of compliance / financial controls
  • Strength with multitasking and ensuring accurate detail
  • Ability to work under pressure and to handle several projects at once
  • High level of self-motivation, energy and flexibility
  • Highly customer and service minded
  • Understanding of MAPP Policy terms and healthcare compliance policies
  • Strong interpersonal and organizational skills
  • Fluency in Spanish and English is a must and is highly desired (Portuguese is a plus)
  • Understanding and awareness of the technology landscape that supports MAPP

    Provide the primary groups or key positions that this position will have interaction with as a regular part of the position responsibilities.

    Include any external interactions as appropriate.

  • GFS Shared Services Leadership Teams
  • GFS Shared Services Executive Team
  • GFS Subject Matter Experts
  • GFS Shared Services LAR Site Lead and Direct Reports
  • Latin America Commercial Business
  • External Healthcare Professionals / Healthcare Institutions
  • Corporate Audit
  • Global Procurement
  • Commercial finance

    Indicate the formal education, certification or license required and / or preferred. Include the minimum number of years of relevant experience required for the position (where legally permissible).

  • Bachelor Degree or equivalent is required
  • 1-3 years of experience with accounting or compliance transactions, preferably in a shared service with strong compliance controls
  • Experience with FCPA transactions preferred
  • Management of multiple client stakeholders
  • Previous experience with pharmaceutical companies is preferred

    Indicate the technical skills required and / or preferred, as applicable.

  • Proficiency in PC skills (MS Excel, Word, Powerpoint) required
  • SAP / Oracle experience preferred
  • Good organizational skills to coordinate and manage multiple priorities
  • Proficient written and verbal skills to enable effective communication with all levels of management
  • Ability to analytically review and challenge statutory financial statements to ensure completeness, accuracy, adherence to accounting standards, etc.
  • Strong technical skills in managing transactions within a global system

    Note the physical conditions in which work will be performed, if applicable to the position. Examples : Lifting, sitting, standing, walking, ability to travel, drive, unusual attendance requirements, weekend work or travel requirements, etc.

  • Position is based in Costa Rica GFS office. Travel would be for work-related needs only. Weekend work could be necessary based on volumes.
  • Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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