Gerente de Relaciones Laborales
Mondelēz International
Santa Ana, San José, CR
hace 14 días

Job Description

Mondelez International, Inc. (NASDAQ : MDLZ) is a whole new company that has been reimagined with a single focus in mind : create delicious moments of joy by sharing the world’s favorite brands.

Launched on Oct. 1, 2012, and employing around 100,000 people around the world, Mondelez International comprises the global snacking and food brands of the former Kraft Foods Inc.

While Mondelez International is new, the company’s brands are as diverse and rich with heritage as the 170 countries in which its products are marketed.

As the world’s pre-eminent maker of snacks, Mondelez International has leading shares in every category and every region of the world in which it competes.

The company holds the No. 1 position globally in Biscuits, Chocolate, Candy and Powdered Beverages as well as the No. 2 position in Gum and Coffee.

Mondelez International is a global snacks powerhouse with billion in revenues and operations in more than 80 countries. More than 80 percent of our revenues are generated outside North America.

Our brand portfolio includes such well-known brands as Oreo, Trident, Cadbury, LU, Toblerone, Halls and Milka. For more information, visit ! Mondelez International is looking for : Employee Relations Manager.

Description Responsible for employee relations cases including compliance investigations, complex disciplinary actions, and cases related to performance issues. Responsibilities

  • Responsible for case intake, proper documentation, and recording of cases in ER Tool and Dispatching Tool. Ensures investigation strategy is in line with best practices and proper control points are documented for each process.
  • Evaluates cases for complexity and priority using ER matrix and other internal guidelines, conducts Employee Relations investigations, assesses situations, and determines appropriate actions in line with company policies and practices : -
  • Investigates into employee misconduct, employee complaints and compliance Alert Line cases. Consistently administers disciplinary actions up to and including terminations.

    Writes compliance report and proposes appropriate Management Action Plan (MAP). -Provides coaching and guidance to managers as it relates to performance issues.

  • Stays abreast of legislation and local processes, policy, and principle changes that impact employee relations processes in the NA / LA regions.
  • Partners with ER Lead, Americas to analyze case data for quarterly Business Insights sessions for the regional functions.
  • Identifies trends and opportunities for improvement and recommends action plans. Performs quarterly quality checks and reports on findings and action plans.

  • Partners with HRMs / HRBLs, Legal, Business Integrity and Global Security throughout the Employee Relations process. Actively informs, engages, and influences stakeholders.
  • Ensures processes are followed consistently and fair and equitable treatment is applied. Practices ER Principles (Fair, Corrective, Timely, Consistent, Progressive, Safety, Due Process) throughout management of all cases and helps stakeholders understand their importance.
  • Actively monitors own KPI’s and participates in team Daily Management System meetings. Owns action plans and problem solving, including Kaizen ideas and other MBS Service Center projects and initiatives that support the prevention and elimination of losses in our processes.
  • Lives and embraces our Lean culture.

  • Participates in MBS engagement initiatives including the Joy Team and other Continuous Improvement initiatives.
  • Academic Knowledge

  • Bachelor degree in Human Resources Management, Psychology, Business Administration, Organizational Development, Industrial Psychology or related field (preferred).
  • Master’s degree preferred.
  • Working Knowledge

  • Solid experience as HR Generalist / HR Manager / HRBP including experience managing Employee Relations matters and knowledge of HR law.
  • Experience working in non-union environments, preferably large, global, matrix organizations.
  • Experience in Shared Service centers (highly preferred but not required).
  • Experience working in multi-cultural environment.
  • Required Fluent English (written & speaking)
  • Fluent Portuguese is a nice to have.
  • Competencies & Abilities

  • Managing and measuring work. Results driven.
  • Advanced investigation and interviewing skills.
  • Analytical and problem solving skills.
  • Detail oriented and highly organized.
  • Coaching skills.
  • Objectivity & great judgment, able to land a clear decision.
  • Experience as a credible activist : -Ability to engage, inspire, and influence people -Is credible : respected, admired and listened to -
  • Is active : offers a point of view, takes a position, challenges assumptions

  • Excellent communication skills able to clearly articulate ideas, listen actively, and read non-verbal communication.
  • Able to analyze and synthesize ideas to draw objective conclusions and write concise reports.
  • Able to manage sensitive and confidential information appropriately.
  • Fluent in English (oral and written fluency is required).
  • Fluent in Portuguese (preferred but not required).
  • Ability to stay abreast of changes in NA / LA processes, policies and organizational changes that impact employee relations processes in the region.
  • Case Management skills.
  • Excellent customer focus and high sense of urgency.
  • History of displaying managerial courage, interpersonal savviness and perseverance.
  • Experience with conflict management and comfortable dealing with ambiguity
  • Comfortable with all levels of management. Mondelez International, Inc. is an equal opportunity and Affirmative Action employer.
  • We actively seek to maintain a diverse work force, and Mondelez International, Inc. therefore recruits qualified applicants without regard to race, color, religion, gender, national origin, age, disability, or Vietnam veteran status.

    We invite you to leave your CV to be part of this great team of people and brands who make Mondelez International. Join our dream of creating delicious moments of joy! Thank you, we look forward to speaking with you!

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