Sourcing Specialist
Citigroup Inc
Costa Rica,
hace 6 días


Enterprise Supply Chain (ESC) is a ""shared services"" organization with a concentration of resources leveraging common activities across the America’s regions.

ESC leverages Citigroup’s scale and efficiencies in common activities that are not core to any individual business, with a goal of lower cost and higher service levels.

Key Responsibilities :

  • Perform the processes associated witho The creation, maintenance and assignment of Projects in eSourcing Systemo Provide support to the activities of maintenance and upload of contracts records in eSourcingo Provide support to the activities of controls and reviews based on Citi and ESC policies to guaranty the compliance to Controls on all requests.
  • o Assist with activities of process improvement, such as risk and control iniciatives, self-assessment testing and review, metrics reporting (daily, weekly and monthly).

  • Establish daily priorities and flow of work to ensure that timeliness and quality standards are met
  • Ensure high-levels of Customer Service and satisfaction in a challenging Shared Services environment
  • Maintain service levels to customers, evidenced by KPIs
  • Liaise with internal & external customers
  • Assist in audit and compliance efforts for department; including risk review, Self-Assessment, COB / business monitoring and documentation of policies and procedures
  • Any individual joining or working within O&T at Citi will also be expected to be an exemplar of the following Operating Principles and will be assessed and asked to demonstrate evidence against these principles where applicable during the selection process :
  • Treat everyone with dignity and respect
  • Create an environment where talent thrives
  • Act with urgency, courage and conviction
  • Inspire excellence - be the standard
  • Be accountable - own the outcome
  • Be unselfish - empower others
  • Reward results - promote meritocracy
  • Act with integrity - do what is right
  • Collaborate - be a team Leadership it begins with you
  • Complete all tasks in connection with the organization’s activity but not detailed in the current job description, charged by the direct manager, supervisor, or the functional head.
  • Qualifications

    Knowledge and Experience :

  • Experience in negotiations
  • Commercial awareness
  • Operational experience in a shared services environment is desired
  • Experience of working in an international context is a plus
  • Skills :

  • Good personal communications skills
  • Results orientation
  • Working knowledge of MS Office
  • Good level of numeracy skills, financial / accounting skills is a plus
  • Adaptability, able to deal with ambiguity
  • Attention to Detail
  • Drive & Determination
  • Team working Skills
  • Ability to multi task
  • Good prioritization skills and time management
  • Flexibility to work additional hours outside of normal schedule when required
  • Qualifications :

  • University degree (Bachelor) or equivalent
  • One year experience in the field of data entry environment is an advantage
  • Able to speak, read and write Spanish, English and / or Portuguese
  • Competencies :

  • Ownership & Accountability
  • Delivering Results
  • Goal Orientation
  • Operational Effectiveness
  • Integrity & Ethics
  • Fast learner
  • Working within the parameters of set policies and procedures in a large multinational firm
  • Meeting deadlines and achieving service excellence
  • Customer orientation
  • Travel

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