Human Resource Support B
Siemens plc
Costa Rica
hace 26 días

Position Overview :

HR Shared Service Contact Center handles tier 1 customer support related to Human Resources and Employee Data Changes. We are a centralized contact center handling and tracking phone calls, email and web chats.

Representative will provide complex front-line HR support and information to HR, managers and employees. Representative interface with vendors on occasion and have frequent dealings (inbound and outbound) with subject matter experts and employees of all levels.

Topics range from questions and transaction processing related to Payroll, expanding to PeopleSoft HR management system, employee life cycle events such as new hires, promotions, transfers, relocation, and separations for general HR inquiry.

The Service Center operates in a fast, continuously changing environment.

Responsibilities :

  • Answers calls, listens to requests, retrieves information, relays responses to the customer via phone, fax, or e-mail using the available technology at their disposal and performs all administrative tasks associated with completion.
  • Establishes and maintains departmental / employee records, files, logs.
  • Generates, reviews, distributes and / or maintains complex HR forms, documents and reports.
  • Audits data entered into HRIS system to ensure high data integrity and runs complex reports, graphs, charts.
  • Provides complex front-line HR support and information to HR, managers and employees .
  • Administers and communicates HR programs, benefits or services.
  • Compiles and prepares complex reports, presentations, and / or personnel statistics.
  • Identifies and implements HRIS transaction process improvements.
  • Maintains the Tuition Reimbursement program.
  • Runs the Overpayment Collection Program.
  • Prepares the Share with AskHR Forms for submission.
  • Performs all of the standard and some specialized and complex aspects within area of specialization.
  • Applies documented rules, past practices, or instruction on an independent level.
  • Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is difficult or complex.
  • Required Knowledge / Skills, Education, and Experience :

  • 2-5 years of successful experience in customer service, call centers, data processing or human resources is required
  • Excellent people skills and sensitivity to intercultural issues
  • Microsoft Office Tools (Excel, PowerPoint, Word)
  • Typing proficiency is required
  • Payroll System / PeopleSoft Payroll Knowledge
  • Knowledge of computers, relevant and applicable client / server applications is required
  • Excellent interpersonal and communication (verbal & written) skills a must.
  • No travel is required for this position
  • Preferred Knowledge / Skills, Education, and Experience :

  • College degree a plus
  • Spanish or French Canadian language skills a plus
  • Experience In help desk applications and database reporting and query Tools is preferred
  • Strong understanding of human resources policies, procedures, and benefits is preferred
  • Extensive payroll knowledge is a plus
  • General Requirements : Job Family Responsibilities :

    Establishes and maintains departmental / employee records, files, logs.

    Generates, reviews, distributes and / or maintains complex HR forms, documents and reports.

    Audits data entered into HRIS system to ensure high data integrity and runs complex reports, graphs, charts.

    Provides complex front-line HR support and information to HR, managers and employees .

    Administers and communicates HR programs, benefits or services.

    Compiles and prepares complex reports, presentations, and / or personnel statistics.

    Identifies and implements HRIS transaction process improvements.

    Education :

    Typically, HS diploma or equivalent required. 1-2 years of vocation / technical training or an Associate's degree may be required.

    Knowledge and Experience :

    Demonstrates thorough / advanced knowledge of a specialty area and of tasks and responsibilities.

    Typically, 5-8 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above.

    Direction of Others

    May provide general guidance to others and train lower level employees.

    Key Working Relationships :

    Frequent inter-organizational and external contacts.

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