Senior Business Analyst
H, Heredia, CR
hace 27 días

Description :

The Global Shared Services Center in Costa Rica is currently looking for a Senior Business Analyst to be part of the Global Robotic Process Automation (RPA) Center of Excellence team.

The Senior BA role will be focused in capturing business requirements, modeling business processes and finding automation opportunities that can be implemented by the RPA COE team in order to deliver cost savings, create capacity for the business and other critical benefits such faster productivity and enhance quality and compliance.

This includes identification and qualification of automation opportunities from gathering requirements, designing, and rolling out solutions to end users.

This position takes a critical role as the main liaison between the business users across the entire organization and the bot factory.

Needs to become an expert in Robotic Solutions and Cognitive Technologies and work as a technical advisor working with in conjunction with the Solutions Architect, Global Technology and the Global Process Improvement.

Experience / Key Skills / Competencies :

  • Must have : University degree in the field of computer science, information systems, or computer engineeringExperience of 5 years on a Business Analyst role and working knowledge of IT SDLC Projects.
  • Ability to facilitate effective team interaction, and to establish open, candid and trusting relationships within the team and internal customers.

    Strong organizational, interpersonal, work management, communications and analytical skills, business and technical curiosity and fast learner.

    Strong ability to capture, document and analyze Business Processes to propose viable automation solution and benefit impact to the business.

    Team player willing to share knowledgeExcellent English proficiency (oral and written).Strong process mapping skills and Lean competence

  • Nice to have : Full project management and development life cycle experience.Familiar with any of the following topics / tools such as RPA, Cognitive Automation, Artificial Intelligence, Dialog Systems (chatbots, etc), Natural Language Processing.
  • Previous experience in Salesforce, BPM, CRM and / or ERP implementation is a plus.CBAP, CCBA and PMI-PBA Certification is a plus.

    Experience with Jira and Confluence.Experience with Agile Methodology.

    Key Responsibilities :

  • Design and Analysis - Business ModelingGet functional and non-functional specifications of business processesConsiders IT and Security policies and rules.
  • Responsible of process modeling of current state.Responsible of ensuring stakeholder business processes are understood by RPA Development Team;
  • both application and infrastructure.

  • Process Design For AutomationProcess Definition & Design of "Future" State in order to maximize automation.Think out of the box to get a bigger picture and increase the scope of automation.
  • Benefits and ROIWork closely with Process Owners to help them identify benefits (cost vs ROI).
  • Engage RPA Delivery and follow upSupport Project Implementation through life cycle ensuring that the automated solution meets business rules.
  • Business Analysts should support QA Analyst on developing user-testing scenarios.

  • Business CSM / Point of ContactWork as a liaison between the business and the RPA team to ensure the best solutions are provided.
  • Primary Location : CRI-Heredia

    Function :

    Function - IT Development and Client Services

    Schedule : Full time

    Full time

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