The Global Shared Services Center in Costa Rica is currently looking for a Senior Business Analyst to be part of the Global Robotic Process Automation (RPA) Center of Excellence team.
The Senior BA role will be focused in capturing business requirements, modeling business processes and finding automation opportunities that can be implemented by the RPA COE team in order to deliver cost savings, create capacity for the business and other critical benefits such faster productivity and enhance quality and compliance.
This includes identification and qualification of automation opportunities from gathering requirements, designing, and rolling out solutions to end users.
This position takes a critical role as the main liaison between the business users across the entire organization and the bot factory.
Needs to become an expert in Robotic Solutions and Cognitive Technologies and work as a technical advisor working with in conjunction with the Solutions Architect, Global Technology and the Global Process Improvement.
Experience / Key Skills / Competencies :
Ability to facilitate effective team interaction, and to establish open, candid and trusting relationships within the team and internal customers.
Strong organizational, interpersonal, work management, communications and analytical skills, business and technical curiosity and fast learner.
Strong ability to capture, document and analyze Business Processes to propose viable automation solution and benefit impact to the business.
Team player willing to share knowledgeExcellent English proficiency (oral and written).Strong process mapping skills and Lean competence
Previous experience in Salesforce, BPM, CRM and / or ERP implementation is a plus.CBAP, CCBA and PMI-PBA Certification is a plus.
Experience with Jira and Confluence.Experience with Agile Methodology.
Key Responsibilities :
both application and infrastructure.
Business Analysts should support QA Analyst on developing user-testing scenarios.
Primary Location : CRI-Heredia
Function - IT Development and Client Services
Schedule : Full time