MSD’s Business Service Center (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes.
The BSC Americas in San Jose, Costa Rica will be responsible for the execution and delivery of a broad range of financial services and processes across MSD business divisions and markets for the Americas region.
The responsibilities of the Collection Senior Analyst include execute Collection activities. Involves statement of account creation, generation in an accurate and timely manner, to ensure past dues, DSO, disputes, bad debt, refunds and write offs processes are within established SLAs and process compliance.
Analysis, reconciliation, understanding if the adjustment of credit and debit notes. Payments follow up, and support cash application.
Cash application knowledge is a plus.
Primary Responsibilities :
High external customer interaction, high communication skills and negotiation.
Analyze and work towards issues troubleshooting, root cause fix analysis.
High analysis of customer account debits and credits, netting, offsets opportunities.
Support the execution of OtC processes for America s markets, ensuring compliance with all policies, quality and Internal, External Control requirements. SOX based.
Timely account analysis and prompt escalation of disputes, claims, past due receivables.
Prioritization focus, strategic thinking. Proper follow up of due receivables, full knowledge of credit terms, limits, payment methods, customer financial status, contacts, and processes to ensure prompt payment.
Manage bad debt, write off, refunds processes.
Achieve all defined KPIs and SLA's (DSO, AR aging, leakage risk, unapplied cash, dispute / claim resolution, other)
Perform month end activities and / or reports for individual and team activities as needed. Perform other duties & projects as assigned.
Support Service Center activities, be a team player and a strong liaison with third parties.