HRSS LatAm Sr. Operations Manager
Citigroup Inc
Costa Rica
hace 36 días


The initial priority of the LATAM Senior Operations Manager is to lead the HRSS Regional Recruitment and Onboarding Operation.

In this role, the leader will establish shared services capability that will centralize and standardize processes, enforce data and content standards and ensure a consistent recruiting experience to internal and external clients throughout the LATAM region.

After establishment, the Recruitment Operations Manager will manage the delivery of in-scope transactional recruitment activity through Operations Support Analysts.

The incumbent will provide leadership for the LATAM Regional R&O Operations team and work in partnership with HR partners and Global Product team for R&O HRSS.

Key Responsibilities :

  • Manage a team of Operations Support Analysts with overall accountability for all in-scope transactional recruitment activities
  • Manage operational performance against predetermined Service Levels and initiate / manage continuous improvement efforts
  • Collaborate with country recruitment leads to constantly incorporate best practices into the Recruitment COE where possible
  • Coordinate with the country HRSS teams to manage the job offer, completion of mandatory pre-employment requirements, badge creation of new hires and discussions with Citi at Work for onboarding documents
  • Drive consistent usage of the relevant recruitment systems and monitor data quality in line with agreed service levels
  • Track and report usage and other KPI measures
  • Provide developmental feedback to staff members and take an active role in career management
  • Provide regional perspective to Global HRSS Product Head to facilitate the regional execution of global strategies for the product
  • Provide regional perspective to CSC Operations Head and Global HRSS Product Head to facilitate the regional execution of global strategies for the product
  • Ensure organization structure is aligned to meet region and product needs
  • Qualifications

  • Five years of experience in managing medium to high volume operations and proven experience as Manager of others.
  • Strong operations background with proven track record of delivering against service standards (capacity planning, workforce planning, risk and financial management, operational metrics, quality management, etc.)
  • Strong consulting skills and proven ability to work with senior stakeholders at a country, regional and global level
  • Proven track record of process redesign, solution delivery, and continuous process improvement across a complex business environment.
  • Fluent English and Spanish language skills, both in written & verbal communication skills
  • Strong interpersonal skills
  • Able to handle high volume of work & adaptable to change
  • Able to plan and manage own time and work with minimal supervision
  • Able to rapidly learn technical and business techniques and knowledge
  • Strong attention to detail, problem-solving skills (logical, analytical & rational)
  • Client-focused for exemplary customer service
  • Strong team player, willing to learn and share experience with other team members
  • Positive attitude
  • Educated to diploma / degree level
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