Trilingual Customer Service
Sykes Enterprises, Incorporated
Costa Rica
hace 31 días

Objective

To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries via the phone or mail.

Requirements

  • Advanced English Speaker (85%>
  • must).

  • Advanced Portuguese Speaker (85%>
  • must).

  • Schedule Flexibility (must).
  • High School Diploma (must).
  • Communications equipment.
  • Excellent listening skills.
  • Very Good oral communication skills.
  • Teamwork oriented.
  • Excellent Customer service skills.
  • Capability to assimilate a dynamic environment.
  • Capable of working and reach results under pressure.
  • Stress management.
  • Maintenance of confidentiality of information.
  • Account specific software and databases.
  • Working knowledge of personal computers in Windows environment
  • Knowledge in how to interact with a Microsoft Windows Operative System.
  • Knowledge in how to use browsers such as Internet Explorer and Netscape.
  • Click here to learn more about our employee benefits...

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