To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries via the phone or mail.
Advanced English Speaker (85%>
Advanced Portuguese Speaker (85%>
Schedule Flexibility (must).
High School Diploma (must).
Excellent listening skills.
Very Good oral communication skills.
Excellent Customer service skills.
Capability to assimilate a dynamic environment.
Capable of working and reach results under pressure.
Maintenance of confidentiality of information.
Account specific software and databases.
Working knowledge of personal computers in Windows environment
Knowledge in how to interact with a Microsoft Windows Operative System.
Knowledge in how to use browsers such as Internet Explorer and Netscape.
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