Job Description :
Person hired for the Team Lead position will be providing direct supervision to assigned employees through leadership, training and development, allocating work assignments, review of progress in achieving objectives and enforcing corporate policies and procedures.
The AR US Team Lead responsibilities will include, but are not be limited to the following :
Manage and support with leadership actions the Credit Administration Support area. Mostly related to provide our customer with invoices and proof of delivery copies when requested to ensure collection activity is performed appropriated.
Supervise and approve checks executed by the US Escheatment Process
Supervise and approve checks executed by the Refund to Customer or other subsidiaries
Supervise, coordinate and closely monitored specific Cash Application process to ensure compliance with internal procedures, controls and ensuring the most optimized process.
Lead and supervise other critical Cash Pillar activities associated to the properly execution of processes in the end to end of OTC processes.
Ensure team KPI’s SLA’s and operational metrics accomplishment.
Provide feedback and coaching to direct Reports
Develop and manage process improvements initiatives via work projection and strategically mindset to ensure on-time critical issues resolution, automatization, process disconnects removal and address process complexity and barriers to be reduced via projects or continuous improvements.
Lead and ensure successfully transitions of new operations associated with any GSC growing strategy.
Communicates with other departments and management to resolve problems and expedite work.
Resolves issues and conflicts related to direct reports
Determine priorities and timetables, assigns resources / tasks
Basic Qualifications :
Bachelor degree in Finance / Accounting or related area
5+ years of relevant experience
Preferred Qualifications :
Working knowledge of SAP
Leas Six Sigma and project management experience
Microsoft Office Advanced Knowledge
Excellent communication skills
Team oriented person who can focus on the details and quality
Location El Cafetal, Belen, Heredia