L2 Production Support Engineer
Intel Corporation
San Jose, H, CR
hace 6 días

Job Description

Responsible for the support, maintenance, and troubleshooting of applications and systems within the Market to Sale Value Stream

Participate in hardware / software projects and deployment plans

Analyze work group systems and recommend solutions

Execute production processes

Perform / manage changes to servers / environment

Drive day to day business needs by managing processes and / or workflow and following steps to ensure KTBR

Responds to customer / client requests or events as they occur, managing incidents, service requests and following up with users / customers

Develops solutions to problems utilizing formal education and judgement

Qualifications

Bachelor's degree on Information Technology, Computer Science or any related field

Advanced English proficiency (both verbal or written)

Knowledge of ITIL is a plus

Proven track record of learning and adapting to new technologies required

Ability to work independently and efficiently to meet deadlines, whilst collaborating in a team environment is highly desired

Ability to promptly answer support related email, phone calls and other electronic communications, self-motivated, detail-

oriented and organized is a must

Willing to work with a dynamic schedule that will require availability, and engagement with a global team across several time zones is required

Any additional knowledge on MSBI / .Net / Java / SFDC will be considered a plus

Inside this Business Group

Intel's Information Technology Group (IT) designs, deploys and supports the information technology architecture and hardware / software applications for Intel.

This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. IT is also responsible for e-

Commerce development, data hosting and delivery of Web content and services.

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