IT Engineer -
TMF Group
Costa Rica, Costa Rica
hace 14 días

The TAC Engineer will Provide first and second line technical support to enterprise customers and partners for their use of the companyʼs products under multiple environments.

Key Responsibilities

Take customers calls over the phone, email and ticketing system

Daily monitoring and reporting of all IT services in the office.

Responsible for the installation, documentation, maintenance, and reporting to all hardware and software within the office.

Makes initial diagnosis of any malfunctioning and takes remedial actions

Able to resolve technical problems

  • Will assist in the design and implementation of new facilities;
  • Work in compliance with all company procedures and related standards of work

    Ensuring our security measures and precautions are enforced and followed

    Security reporting and documentation on frequent basis

    Any other tasks assigned by the direct / indirect supervisor / manager or the management board. Technical skills required

    Microsoft technologies (Windows Server, Exchange, 0365, Active Directory, SCCM)

    Networking and troubleshooting connectivity, name resolution and performance-based issues with OS and / or hardware (DNS, DHCP, TCP / IP)

    Citrix, and terminal services. Hyper-V / VMware , clustering. Email systems

    Knowledge or experience with SAN and NAS devices

    Other Requirements

    Multi-tasking and problem resolution abilities.

    At least 3+ years of technical support experience in enterprise environments

    English Fluent (verbal and written) - Spanish Fluent (verbal and written) Portuguese is a plus

    Education

    We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.

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