The TAC Engineer will Provide first and second line technical support to enterprise customers and partners for their use of the companyʼs products under multiple environments.
Take customers calls over the phone, email and ticketing system
Daily monitoring and reporting of all IT services in the office.
Responsible for the installation, documentation, maintenance, and reporting to all hardware and software within the office.
Makes initial diagnosis of any malfunctioning and takes remedial actions
Able to resolve technical problems
Work in compliance with all company procedures and related standards of work
Ensuring our security measures and precautions are enforced and followed
Security reporting and documentation on frequent basis
Any other tasks assigned by the direct / indirect supervisor / manager or the management board. Technical skills required
Microsoft technologies (Windows Server, Exchange, 0365, Active Directory, SCCM)
Networking and troubleshooting connectivity, name resolution and performance-based issues with OS and / or hardware (DNS, DHCP, TCP / IP)
Citrix, and terminal services. Hyper-V / VMware , clustering. Email systems
Knowledge or experience with SAN and NAS devices
Multi-tasking and problem resolution abilities.
At least 3+ years of technical support experience in enterprise environments
English Fluent (verbal and written) - Spanish Fluent (verbal and written) Portuguese is a plus
We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.