San José, Costa Rica, Costa Rica
hace 14 días


An attractive work place in the Global Business Services (GBS) spoke of Swarovski, based in San José, Costa Rica. The GBS develops and delivers high quality multi-

functional services, provides functional expertise and ensures a continuous improvement of its process portfolio, together with the global Hub in Gdansk, Poland, the regional spoke APAC and local organizations across the globe.

As part of the Global Service Desk Operations team you will be the first level support instance for all end-users. You will take ownership of issues, service requests and demonstrates strong problem solving.

You and the team will consistently deliver effortless service that is tailored to the needs of our IT customers (users in retail, production, office internal and 3rd party employees (also for independent retailers in some countries) for a comprehensive set of hardware, software and devices) with outstanding attention to detail.

Your main duties will be the following :

  • Highly skilled user support primarily for Client Hardware, Windows Operating System and Office environment to complete workflow tasks, incidents and request in a cost-efficient manner
  • Solving user requests / incidents directly or qualified routing of tickets to corresponding second level support team
  • Acting as the single point of contact (SPOC) for end users and helping them with their IT issues
  • Informing actively IT users about the status of their request and if necessary coordinating with other teams involved according to the urgency of the request

    A motivated talent, who brings along the following background :

  • Bachelor's degree in Information Technology
  • More than 2 years in a similar role
  • IT Knowledge and experience in the following : Office365 (MS Office, Exchange Online)SAPUser and password managementClient HardwareNetworkiOSWeb browser
  • Fluency in English AND Portuguese in speaking and writing (C1 level)
  • Would you like to make a sparkling contribution and support our values by being imaginative, vigorous, passionate and responsible?

    Does this sound like you? If so, we look forward to receiving your application via e-mail to : hr.sanjose with the title of the position as the subject.

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